Number of Seats/Users: Dubb CRM offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Dubb CRM that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Dubb CRM. Dubb CRM reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Dubb CRM offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Dubb CRM. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Dubb CRM often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Dubb CRM is performing very strongly for teams that lean heavily on video in their sales and client communication flows.

Overall sentiment
Spendbase clients show near-universal satisfaction, with ratings clustering at the very top of the scale. The typical pattern we see: once a team starts using Dubb regularly, usage grows rather than drops off.

Key strengths our clients highlight
– Ease of use
– Simple to record and send videos
– Faster than typing long emails
– Works directly on social platforms
– Revenue and communication impact
– Clear reports of higher close rates and more replies
– Better client relationships thanks to personalized video
– Analytics and tracking
– Strong engagement metrics (views, clicks, watch time)
– Real-time notifications when someone watches a video
– Extra tools like filler-word analysis (“ums” and “uhs”) for improving delivery
– Product vision & support
– Very engaged leadership and responsive support
– Constant feature updates and ongoing improvements

Primary friction points
Our internal feedback also shows a few recurring concerns:
– Pricing and affordability
– Perceived as expensive for smaller businesses or solo users
– However, many still say the ROI (time saved + extra sales) justifies the spend
– Technical quirks
– Occasional issues with screen recording audio
– Chrome extension could be smoother
– Location-based open tracking can be inaccurate (often due to VPNs)
– Over-notification when clients or team members reopen sent emails
– Integrations & availability
– Some key integrations require Zapier instead of being fully native
– Not consistently available or well-supported in every country

How this shapes our discount strategy
When we help clients negotiate Dubb CRM, we typically:
– Focus on plans that unlock automation and analytics, since that’s where most value is realized
– Push for pricing that makes sense for small teams, given the “great but pricey” feedback
– Clarify which integrations matter most to the client and factor Zapier costs into total spend

Net takeaway: for teams that actively use video in sales and client success, Dubb CRM tends to deliver strong value, but it’s worth being careful on plan selection, integration costs, and ensuring support for your region.