Number of Seats/Users: easybill offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows easybill that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from easybill. easybill reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: easybill offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from easybill. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: easybill often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that easybill is generally perceived as a strong, time‑saving invoicing tool, but there are a few clear friction points around pricing, contracts, and mobile usage.

Based on what our Spendbase clients tell us, the main positives cluster around:

• Speed & ease of use
• Very quick invoice, quote, and delivery note creation
• Simple duplication and adjustment of existing invoices

• Noticeable time savings in day‑to‑day billing work

• Support & reliability

• Customer support often described as very fast, reactive, and helpful

• Once the system is set up, it tends to run smoothly without major issues

• Integrations & features

• Strong appreciation for:
  • Bank integrations (including account reconciliation)
  • DATEV integration
  • Cloud backup and Zapier connections
  • Recurring invoices for subscriptions or maintenance fees
• Clients especially value recurring billing for predictable revenue streams

However, our internal feedback also flags several consistent pain points:

• Pricing & plan structure
• Multiple Spendbase clients feel the product is too expensive for “just invoicing”
• Upsell into higher, “advanced” licenses for features like sub‑accounts is seen as aggressive
• One case stands out where a client ended up paying ~2,700 EUR/year while a much cheaper plan would have met their needs, leading to a strong feeling of being locked into an oversized contract

• Very low perceived flexibility from easybill when adjusting contract size downward

• Product gaps

• No proper, modern mobile app for on‑the‑go usage
• Some see the interface and overall product as “not up‑to‑date” compared to competitors

• Missing or partial functionality:

  • Limited multi‑language support (especially for products)
  • Desire for more CRM and sales‑tool integrations (for example, with pipeline tools)

• Customer relationship and tone

• A few Spendbase clients report negative experiences when there are payment delays or contract disputes
• Tone from the vendor in these cases is described as unfriendly and inflexible, which strongly impacts loyalty

From a Spendbase discount and optimization standpoint, easybill delivers solid operational value, but we see clear savings potential by:

• Avoiding over‑sized plans
• Challenging add‑on upgrades where only one or two features are needed
• Regularly reviewing usage to ensure the license tier still matches actual requirements