Number of Seats/Users: Eka Care offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Eka Care that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Eka Care. Eka Care reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Eka Care offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Eka Care. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Eka Care often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Eka Care is often chosen for its promise of “all‑in‑one” clinic management, but many of our clients end up frustrated with the real‑world experience.

From what Spendbase clients share with us, the picture looks like this:

Positive expectations and perceived strengths
– Centralized practice management
– Appointment scheduling, patient history, and prescriptions in one place is very attractive to smaller practices.
– Clear value proposition
– On paper, Eka Care looks like a cost‑effective way to digitize workflows without buying multiple tools.

Key pain points raised by Spendbase clients
– Service and support
– The loudest and most consistent complaint is extremely slow or absent customer support.
– Support teams are often described as “careless” and “unresponsive,” especially when issues block daily operations.
– Reliability vs. promise
– Clients feel the app “fails to deliver on its promises,” particularly around smooth appointment handling and consistent performance.
– Expectations set during sales calls are not always met once the tool is rolled out in a busy practice.
– Operational risk
– When a practice relies on Eka Care for appointments and patient history, downtime or glitches quickly turn into angry patients and lost revenue.
– This makes support quality a critical factor, not a “nice to have.”

How we at Spendbase advise handling Eka Care contracts
– Before buying or renewing
– Push for clear SLAs around uptime and response times.
– Start with a smaller plan or pilot to test stability and support.
– While using Eka Care
– Track actual support response and resolution times vs. what sales promised.
– Keep a backup process for appointments and records in case of outages.
– When reassessing spend
– If support remains weak and the app still under‑delivers, consider reallocating budget to tools with stronger service reputations, even if list prices are higher.

In short, our internal data shows that Eka Care can look budget‑friendly on paper, but weak customer service and reliability concerns often turn it into expensive operational friction for Spendbase clients.