Number of Seats/Users: elastic offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows elastic that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from elastic. elastic reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: elastic offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from elastic. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: elastic often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that elastic is performing very well for most Spendbase clients, especially in ease of use and support quality.

From the feedback we see three strong themes:

1) What Spendbase clients like most
– Very responsive support
– “Promptness of customer service” is praised repeatedly
– Specific team members are called out as “always available” when help is needed
– Easy to use and manage
– Simple setup and daily use
– Clear, real‑time tracking to see campaign progress
– Strong omnichannel capabilities
– Multiple social channels in one place (WhatsApp, Facebook, Instagram, GMB, etc.)
– 24/7 availability helps handle customer questions without extra headcount

2) Business impact our clients report
– Better customer management and faster responses
– Ability to be online for customers around the clock
– Potential to reduce support costs by deflecting repetitive questions to the bot
– More visibility into campaign performance via real‑time tracking

3) Common pain points and discount‑relevant insights
Our internal data also shows a few recurring gaps that can be useful in negotiations:

• Data upload and onboarding
• “Uploading database could still be improved”
• This suggests hidden time costs during setup and migrations
• Interface and usability polish
• Interface is described as “not catchy”
• Missing or limited tutorials and helpful videos
• This may increase internal training effort on your side
• Mobile experience
• Mobile app “can improve the options, like desktop option”
• If your team is heavily mobile‑first, this is a real trade‑off today

How we’d position this for discounts or better terms
– Emphasize the extra internal time needed for:
– Database uploads and data hygiene
– Training due to limited tutorials
– Workarounds when using mobile
– Ask to offset these with:
– Lower per‑seat or per‑channel pricing
– Extended onboarding support at no extra cost
– Longer trial or pilot period to validate performance across channels

In short, Spendbase clients see elastic as a strong, easy‑to‑use omnichannel chatbot with standout support, but with clear room for improvement in data upload, UI polish, and mobile features—good levers for pushing for better commercial terms.