Number of Seats/Users: Employment Hero offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Employment Hero that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Employment Hero. Employment Hero reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Employment Hero offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Employment Hero. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Employment Hero often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Our internal data shows that Spendbase clients find Employment Hero to be a mostly user-friendly and all-in-one platform for HR and payroll. Many are happy with how the system simplifies everyday tasks, while a few common areas for improvement have been noted.

Key strengths identified include:
• Ease of use – Several clients appreciate how the system supports tasks like onboarding, leave management, and payroll in one place.
• Streamlined processes – Clients mention that having everything updated automatically (such as leave balances) saves time and reduces administrative burden.
• Useful self-service features – The self-management options for employees help cut down on back-and-forth with HR and allow users to update their own details.
• Comprehensive reporting and compliance – Many clients value the range of reports as well as the compliance tools that keep them updated with current regulations.
• Helpful customer support during setup – Some clients have noted that initial implementation is supported by clear guides and responsive help, even if ongoing support varies.

On the other hand, our internal insights also reveal some recurring challenges:
• Customer support issues – A number of Spendbase clients have experienced delays or frustrations when contacting support, especially in critical moments.
• System documentation and training – Some clients find the documentation lacking and believe that more straightforward training or learning modules could enhance their experience.
• Platform integration – There are concerns about syncing with payroll programs (like Xero and MYOB) and duplicate administrative features between HR and payroll modules.
• Customisation challenges – A few clients note that setting up more complex agreements or custom reports can be time consuming and sometimes confusing.
• Interface quirks – Minor issues like clunky navigation or limitations within mobile app features have also been raised.

Overall, our internal data confirms that while Employment Hero’s platform delivers significant time savings and process efficiencies, there is room for improvement in customer support, documentation, and system integrations. Spendbase clients appreciate the potential cost and time benefits of the platform, but they also hope for more robust support and smoother integrations in future updates. The overall sentiment remains positive, with many clients recommending the solution for its all-in-one capabilities and ease of managing HR processes.