Number of Seats/Users: Encompass offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Encompass that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Encompass. Encompass reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Encompass offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Encompass. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Encompass often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Encompass is a widely adopted solution among mortgage lenders and financial institutions. Many Spendbase clients use it as their main loan origination system (LOS) because it is robust, customizable, and ensures compliance. Let’s quickly break down what our users are experiencing on the ground.

Key strengths our clients value:

– Customizability: Encompass allows nearly every part of the loan process to be tailored, including user roles, permissions, and business logic. This flexibility is seen as essential, especially for larger teams.
– Paperless document management: Many clients appreciate the ability to manage e-folders, documents, and disclosures all in one place.
– Third-party integrations: Integration with tools like AUS, credit, VOE, and appraisal ordering streamlines workflow and compliance.
– Good reporting and tracking: The reporting function is massively used by accounting departments. Easy search and tracking from origination to closing are repeatedly mentioned.
– Compliance support: Built-in compliance and audit trails are noted as reducing headaches for lenders.
– Customer service: Ellie Mae’s support team is described as reliable and knowledgeable by clients who have faced technical issues.

Areas that Spendbase clients see need improvement:

– Performance: Nearly every client points out latency issues—slow load times are especially problematic for high-volume users. The software’s resource demands mean that having strong hardware is a must.
– User experience: The interface is considered “busy” and visually outdated by many. The learning curve for Encompass is steep, especially for new users.
– Cost and maintenance: Encompass is viewed as expensive, and ongoing operations may require dedicated in-house admin or outside specialists, adding to the overhead.
– Updates and reliability: Frequent software updates sometimes bring glitches or downtime, which impacts productivity.
– Integration pain points: While the system boasts integration features, some clients struggle with linking third-party CRM systems or tools that aren’t as deeply embedded.
– Mobile and remote access: Limited mobile functionality means remote users don’t always have a seamless experience.
– Confusing documentation: Lack of easy-to-access help resources (compared to Amazon or Google) can frustrate day-to-day users.

What Spendbase clients like most:
– Custom workflows for every step of loan origination
– Reliable compliance tracking and security features
– Good support team
– Strong document and e-folder features
– Permission controls that enable secure collaboration

What they like least:
– System speed and crashes
– Learning curve and lack of intuitive help
– High cost for smaller institutions
– Outdated visual design

Consider these points carefully before investing. With Spendbase discounts, we help lower the barrier to entry so you can make the most of Encompass without overextending your budget. If you’d like more insights or want to talk savings, just reach out!