Number of Seats/Users: Endear offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Endear that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Endear. Endear reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Endear offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Endear. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Endear often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Endear is making a positive impact on omni-channel retail brands, especially when it comes to customer communication and sales performance. Our Spendbase clients consistently mention the following highlights:

What Clients Love:
– Ease of Use & Quick Onboarding: Teams are getting up and running in days, not weeks. Many call out the user-friendly interface, especially for those working with Shopify.
– Customer Communication: Clients appreciate how easy it is to manage outreach—both one-to-one contact with top customers and mass communications for campaigns. The personalization features are praised for helping create a tailored experience in retail.
– Lookbooks & Creative Tools: The ability to build and send custom lookbooks and stories directly from inventory is a standout. This helps retail associates craft more engaging, personalized communications to drive sales.
– Live Chat & Collaboration: Built-in communication tools are helping teams stay responsive and organized, boosting both customer relationships and internal collaboration.
– Reporting & Analytics: Clients value actionable data—filtering, tracking performance, and segmenting customer lists for precise targeting.

What Clients Think Could Improve:
– Reporting Complexity: Several Spendbase clients mention the need for clearer dashboards, better filter wording, and more customizable reports.
– Bulk Messaging: Some want an easier way to message large groups, especially at scale (e.g., for 500+ customers at once).
– Messaging Experience: A streamlined messaging app and improved organization for segments and conversations would be appreciated by larger teams.
– Technical Glitches and Syncing: Occasional system lags, feature hiccups, and syncing issues with operating systems or third-party integrations are noted.
– Asset Management: Teams would benefit from more control over which images are pulled in from Shopify and making assets shoppable.
– Admin Visibility: More day-to-day visibility for admins would help with coaching and oversight.
– Billing & User Management: Clarification around “active user” billing and better audience organization has been requested.

Why our clients return to Endear:
– Fast, hands-on support (with founders even jumping in!).
– Consistent product updates and a feedback-driven team.
– Positive customer reaction, with improved sales and retention metrics noted by brands across different verticals.

In summary, Endear is helping retail teams connect with customers on a personal level while making daily operations smoother. Most Spendbase clients are seeing stronger outreach, better client tracking, and meaningful data—leading to improved results, even if there are some areas still being refined. If you’re ready to boost clienteling and communication for your stores, the Spendbase discount on Endear can be a smart way to get even more value.