Number of Seats/Users: Entree offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Entree that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Entree. Entree reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Entree offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Entree. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Entree often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Entree is generally seen as a powerful, long‑term platform for food distributors, with a few consistent pain points around training, upgrades, and small‑team usability.

Key positive themes our Spendbase clients highlight:

• Very strong operational fit for food distribution
• Handles full‑line, meat, seafood, produce, and specialty distribution well

• Features like catch weights, purchase orders, inventory, and pricing controls are praised as “filling the need” for a food distribution business

• Ease of use and onboarding

• Often described as “easy to learn” and “user friendly”

• New staff can usually be trained quickly, even with limited computer experience

• Scalable and customizable

• Works for both small single‑user setups and larger networks
• High marks for custom programming, user settings, and tailored reports

• Many clients mention using Entree for 10–20+ years and growing with it

• Customer service and support quality

• Phone support and seminars are frequently called out as “excellent” or “second to none”
• Specific team members are praised by name, which signals very strong relationship‑based support
• Fast issue response is common in long‑term accounts

Our internal data also surfaces several recurring challenges:

• Training and learning resources
• Smaller teams struggle with the depth of the system
• Clients ask for easier ways to discover advanced features, tips, and best practices

• Desire for more built‑in “tutor” style guidance and affordable training options

• Upgrade and version friction

• Forced upgrades can feel costly and risky, especially for small companies
• A few clients report newer versions being less stable or not “perfected” yet

• Some frustration that bug‑fix cycles require multiple support calls

• Minor usability gaps

• Sales iPad tools are appreciated but seen as functionally limited (reports, order edits, account changes)
• Requests for small UI tweaks, like moving key fields (e.g., email) to more prominent screens
• Note that some clients feel tech staff can be “busy a lot,” causing occasional delays

From a Spendbase discount and optimization angle, Entree tends to deliver strong long‑term value when:
– You plan to use multiple modules together
– You budget for initial and ongoing training
– You negotiate around upgrade costs and support/service levels up front