Number of Seats/Users: Epos Now offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Epos Now that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Epos Now. Epos Now reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Epos Now offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Epos Now. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Epos Now often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Epos Now is a point of sale (POS) system with a highly mixed reception, especially across different industries and business sizes. Here’s a brief, friendly analysis based on what our Spendbase clients are saying.

### Key Strengths

– Ease of Use: Many Spendbase clients mention that Epos Now is very intuitive and user friendly. Set-up is often described as quick, and minimal training is needed.
– Cloud Features: The ability to access reports and manage inventory remotely is frequently highlighted. Cloud access means you can stay connected with your business even from home.
– Customer Service: Positive feedback often focuses on fast response times, patient support staff, and proactive help via phone and online support. Clients appreciate that issues are generally handled quickly and professionally.
– Affordability: Some clients highlight lower fees for payment processing compared to competitors and mention that running costs are low.
– Comprehensive Functionality: All-in-one features are valued, including sales reporting, stock tracking, and integration with other systems like booking software.

### Most Appreciated Features

– 24/7 customer support
– Detailed sales reports
– Integrated card payments
– Reliable hardware with built-in printers
– Efficient product and staff management
– Easy inventory and stock count management

### Areas for Improvement

Our Spendbase clients do point out some drawbacks:

– Billing and Contracts: Some report challenges with billing clarity, contract cancellation, and refund processing—citing frustrations with ongoing charges even when not using the system.
– Functionality Gaps: Missing features like automatic product unavailability when out of stock, or the inability to take card payments offline, are notable pain points.
– Initial Setup: While the system is generally easy once familiar, onboarding can be complex and sometimes slow due to paperwork like bank statements.
– Support Quality Varies: While many praise the support, others describe difficulty reaching the right person or getting quick resolutions for financial/billing concerns.

### Standout Client Praise

– “The ability to check reports from anywhere is a lifesaver.”
– “Customer service is always just a call away and very helpful.”
– “Setup took minutes with minimal training.”

### Notable Challenges

– Some clients experienced malfunctioning hardware.
– Lengthy wait times for refunds or cancellation.
– Certain promised functionalities not matching real-world use, especially for specialized sectors like farm shops.

### Spendbase Advice

If you’re looking at Epos Now, our internal data suggests that it’s a strong contender for businesses wanting ease, remote access, and fast support. However, double-check contract details and ensure all the functionalities you need are included—especially for unique retail or hospitality needs.

We’re always on hand to help you maximize discounts and ensure you’re getting the best value!