Number of Seats/Users: ePS Pace offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows ePS Pace that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from ePS Pace. ePS Pace reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: ePS Pace offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from ePS Pace. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: ePS Pace often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that ePS Pace is seen by most Spendbase clients as a powerful, flexible MIS/ERP that can run end‑to‑end print operations, but it comes with notable complexity and cost overhead.

Key strengths our clients highlight
– Cloud-based, browser access
– Strong estimating and quoting, especially for commercial and digital print
– Robust API and customization toolkit for adapting to unique workflows
– Solid reporting and analytics for job costing and profitability
– Good integrations within the broader ePS ecosystem (e.g., Digital StoreFront, PrintStream, Process Shipper, Data Collection)
– Generally responsive technical support and trainers

Main pain points
Our internal data shows that recurring challenges cluster around:
– Implementation
– Hard to implement without strong vendor guidance
– Requires significant time from senior staff and often a dedicated admin
– Usability
– Interface can feel cluttered, especially for new or production-floor users
– Scheduling and some production flows are described as not intuitive
– Fit for certain segments
– Gaps for wide format, flexo, labels, and promotional products
– Some “cookie-cutter” logic that forces workarounds
– Modules and functionality
– CRM and accounting perceived as weaker than the core MIS
– Metrix and some integrations (e.g., Outlook, Fiery) are not seamless
– Maintenance and upgrades
– Costly maintenance contracts viewed as mandatory due to frequent updates
– Upgrades sometimes introduce bugs or break existing flows
– Training & documentation
– Not enough accessible, detailed online training or how-to content

Spendbase takeaways for cost and contract optimization
From a discount and ROI perspective, our internal data suggests it’s worth negotiating around:
– Implementation and training packages (onboarding, extra training days, remote sessions)
– Pricing and terms for optional modules (CRM, scheduling, Metrix, PrintStream, notifications, API bundles)
– Maintenance fees and what’s actually included (bug fixes, upgrades, support SLAs)
– Customization and integration work, especially for wide format, labels, and promo products
– Additional admin/support time you’ll realistically need on your side

If you’re considering or already using ePS Pace, the pattern we see is clear: when the setup, training, and modules are scoped and priced carefully up front, clients are far more satisfied and avoid a lot of the frustration and unexpected spend later.