Number of Seats/Users: Feedbackly offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Feedbackly that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Feedbackly. Feedbackly reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Feedbackly offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Feedbackly. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Feedbackly often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Feedbackly is generally well‑liked: most Spendbase clients rate their experience at 4–5/5, mainly for ease of use and strong analytics, with recurring concerns around pricing transparency, integrations, and performance.

Key strengths our clients highlight

• Simple setup and usability
• Very intuitive, minimal training needed
• Survey creation in minutes, even for more complex use cases

• Fits both small campaigns and larger marketing projects

• Flexible survey capabilities

• Supports CSAT, NPS, CES, EVI®, sliders, images, email fields
• Works across channels: email, SMS, website, QR, offline points

• Good for capturing both customer and employee feedback

• Analytics and reporting

• Visual dashboards that are easy to digest
• Detailed stats and graphs that help with faster decisions

• Helpful for seeing customer issues and improvement areas clearly

• Overall experience

• Cloud-based, “all in one place” feeling
• Positive comments on support responsiveness and friendliness

Main friction points we see

• Pricing & plans
• Pricing not clearly visible upfront
• Perceived as costly for personal or very small businesses

• Free tier limitations (e.g., no data export) feel restrictive

• Integrations & scalability

• Integrations with ERP/Oracle/other tools seen as complex or costly

• Some clients call out large upfront costs and long integration times

• Performance & usability gaps

• Slow or heavy loading in the browser for some users
• Mobile survey editing and mobile app experience could be better
• Navigation/search and directory structure sometimes confusing

• Aesthetic aspects of the interface and color choices not always liked

• Feature wishes

• Better filtering when there is a lot of feedback
• Easier ways for end‑customers to respond without full sign‑up
• Richer media support (e.g., video in surveys), more templates, and more services/offerings

Spendbase discount perspective

Our internal benchmarks suggest that Feedbackly is competitively priced versus similar tools, but there is clear sensitivity around:
– Integration costs
– Hidden or opaque pricing
– Paying for features like exports and advanced analytics

This is exactly where we typically help clients renegotiate contracts, unbundle unused features, and ensure they only pay for the survey volume and integrations they actually need.