Number of Seats/Users: Fidelity offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Fidelity that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Fidelity. Fidelity reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Fidelity offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Fidelity. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Fidelity often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Fidelity is generally seen as a powerful, all‑in‑one solution for asset and spend management, but with some usability and cost concerns that teams should plan for.

Key strengths our Spendbase clients highlight:

• Strong investment and asset tracking
• Solid portfolio and retirement management (401k, stock options, international trades)
• High‑quality research tools and trading ideas
• Good automation features, like SMS alerts and email check‑ins
• Broad custody options, giving access to many types of investments
• Helpful training and documentation

From a spend and productivity angle, clients especially appreciate:

• The ability to centralize multiple asset and budget areas in one web platform
• Time savings from automation and integrated tools
• Future trade orders at desired prices, reducing the need to monitor markets all day

Our internal data also shows recurring friction points:

• User experience and navigation
• Interface can be confusing and not very intuitive
• Steep learning curve due to broad functionality

• Some difficulty finding specific information (like yearly 401k contributions)

• Platform and access limitations

• Certain actions are available only on the web, not in the mobile app
• Single sign-on issues reported by some clients

• Limited customization options for statements and reporting

• Cost and billing considerations

• Usage-based costs can add up quickly if the platform is heavily used
• Need for closer monitoring of usage to prevent billing from “getting out of hand”

In practical terms, our Spendbase clients tend to experience Fidelity like this:

• For finance and investment teams:
• Great for deep research, multi‑asset management, and international trading

• Very capable as a centralized investment hub

• For operations and IT:

• Need to plan onboarding and training due to the learning curve
• Should evaluate SSO setup and app vs. web workflows

From a discount and optimization perspective, our internal data suggests:

• Teams get the best value when they:
• Standardize workflows to reduce confusion
• Set clear usage policies to control variable costs
• Leverage training resources early to shorten the learning curve

Overall, Fidelity scores highly on capability and breadth, while Spendbase clients most often ask us to help them with cost control, UX workarounds, and better adoption planning.