Number of Seats/Users: Fortis offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Fortis that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Fortis. Fortis reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Fortis offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Fortis. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Fortis often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Fortis is generally perceived as a strong, easy‑to‑use payments platform, especially for teams that value quick onboarding and reliable daily operations.

From what our Spendbase clients tell us, the main strengths cluster around:

• Simple, intuitive interface
• Fast transaction processing and easy reconciliation
• Very responsive, hands‑on support
• Strong fit for recurring billing, invoicing, and daily collections

Most positive feedback is about “it just works” and “my team picked it up quickly,” which matters a lot when you’re looking to avoid training overhead or switching costs.

Key positives our clients highlight:

• Ease of use
• Simple workflows, minimal training needed
• Quick customer setup and recurring payment configuration

• Easy search and reporting by date, name, or custom reference codes

• Customer support

• Fast responses (often same day)
• Willingness to tweak or fix even small issues

• Helpful guidance on configuration and available tools

• Operational reliability

• Stable platform with few outages mentioned
• Timely funding and clear daily reports
• Good for ACH and card payments, including scheduled and recurring

At the same time, our internal feedback also flags some recurring friction points:

• Testing & developer experience
• Test transaction flows could be clearer and more sandbox‑friendly

• A few Spendbase clients expected deeper or more flexible API options out of the box

• Integrations

• Desire for tighter integration with practice management or other core systems

• Requests for more automatic posting of payments into existing tools

• UX & quality‑of‑life items

• Session timeouts considered too aggressive by some users
• Layout issues like font size, mobile responsiveness, and field formatting

• Minor workflow wishes (easier handling of refunds, pended/returned transactions, and declined ACH visibility)

• Security and compliance perception

• A small portion feels they need clearer fraud‑prevention tooling and guidance

• PCI/compliance communications can feel repetitive or “nagging”

• Contracting and billing

• A small but important subset has had issues with cancellation, ongoing monthly fees after business sale, and lack of flexibility once it’s clear the product fit is off

From a Spendbase discount perspective, Fortis tends to deliver solid value where teams can fully use its ease of use and support, but we recommend negotiating around integration scope, API access, fraud tools, and cancellation terms up front to avoid surprise costs later.