Number of Seats/Users: Frankli offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Frankli that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Frankli. Frankli reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Frankli offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Frankli. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Frankli often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Frankli is generally very well received, especially by teams moving to hybrid work and looking to formalise performance management without adding admin overhead.

Overall sentiment
– Average rating across Spendbase clients sits around the 4.5/5 mark.
– Comments consistently point to improved structure in 1:1s and clearer goals for staff.
– Adoption tends to be strongest where rollout is phased (goals and 1:1s first, then reviews/360).

What Spendbase clients value most
Our data highlights a few clear strengths:

1) Ease of use and onboarding
– Described as intuitive, simple, and quick to get running.
– New hires benefit from the org chart and central place for goals, 1:1s, and reviews.

2) 1:1s and cadence
– Managers like preset agendas, talking points and action tracking.
– Regular monthly check‑ins are easier to maintain, especially in remote setups.

3) OKRs and alignment
– Strong feedback on cascading company goals down to teams and individuals.
– Staff see how their work links to strategy, which supports engagement and retention.

4) Engagement features
– Praise function is used organically and boosts recognition.
– Performance reviews and feedback cycles feel more structured and less “once‑a‑year surprise”.

Support and change management
– Our internal data shows that Frankli’s team responds quickly to product feedback and even ships tweaks within days in some cases.
– Clients who lean on Frankli’s guidance around OKRs and phased rollout report smoother adoption, especially for newer managers.

Common friction points
Spendbase clients do flag some gaps and wishes:

• Integrations:
• Deeper Microsoft Teams integration.

• Stronger Google integration (rooms from calendar, response tracking, docs links).

• 1:1 and goals flexibility:

• More custom frequencies (bi‑weekly, bi‑monthly, multiple 1:1s per person).
• Ability to separate “goal owner” from “goal manager”.

• More control over who can be attached/tagged to a goal.

• UX details:

• Occasional character/notes limitations during live 1:1s.
• Want better OKR filtering in the 1:1 view.
• Some users feel overwhelmed by the breadth of features at first.

From a Spendbase discount perspective, this means Frankli delivers strong value on engagement and performance if you:
– Plan a staged rollout,
– Clarify integration needs up front, and
– Use their responsive support to close the smaller UX gaps under contract.