Number of Seats/Users: Freestone offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Freestone that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Freestone. Freestone reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Freestone offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Freestone. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Freestone often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Freestone is widely recognized among our clients for its reliable functionality and excellent customer support, making it a preferred choice for live events and continuing education needs.

Key Benefits Noted by Spendbase Clients:
– All-in-One System: Many clients appreciate the fact that Freestone houses everything in one system. Features like CME certificates, attendance tracking, and reporting are praised for making compliance and administration easier.
– User-Friendly Interface: The platform is described as straightforward once users become familiar with it. Simple authoring tools and easy webinar setup are commonly mentioned as advantages.
– Seamless Integration: Integration with systems like YourMembership and website platforms is highlighted as a notable strength, helping organizations manage members and event access efficiently.
– Quality Support: Clients consistently note the supportive and responsive customer service, which helps overcome any operational hiccups quickly.
– Customizable Experience: The ability to customize the participant view and registration process is valued, particularly for organizations looking to create a branded experience.

Areas for Improvement Cited by Spendbase Clients:
– Complexity for Admins: Some clients feel the admin dashboard is overly complex and would benefit from a cleaner design and better navigation cues.
– Customization Limitations: Requests for more flexibility in user interface customization come up often. Enhancements such as simpler event replication and improved coding options are frequently suggested.
– Feature Gaps: There are repeated asks for improved animation and presentation features, more robust integration (notably with YourMembership and ProTech AMS), and easier handling of video/content within webinars. Some clients desire expanded single sign-on capabilities for a smooth member journey.
– Reporting Limitations: A few clients mention that usage statistics, especially around attendance and credit submission, could be more detailed and accessible.

What Clients Appreciate Most:
– Stable technology that works well for live and on-demand events.
– Fast issue resolution from a knowledgeable tech team.
– Easy set-up and onboarding, especially useful for customers launching online offerings for the first time.

In Summary:
Freestone stands out for its reliability, support team excellence, and ease of use—especially once staff gain familiarity with its features. Our Spendbase clients find it ideal for education programs and live event delivery, but note that small improvements in UI design and deeper integrations could make it truly best-in-class. If your organization values customer support and streamlined certification processes, Freestone is a compelling choice.