Number of Seats/Users: Gaviti offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Gaviti that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Gaviti. Gaviti reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Gaviti offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Gaviti. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Gaviti often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Gaviti has made a significant impact on accounts receivable management for our clients across a variety of industries and company sizes. Most Spendbase clients mention Gaviti’s automation features and user-friendly platform as major strengths, which directly streamlines daily tasks and boosts productivity.

Some key insights from client feedback include:

Key Positives:

– Seamless communication – The ability to keep all notes, correspondence, and invoice histories in one place is a huge benefit. Clients report fewer duplicated efforts and faster customer responses.
– Automation reduces manual work – Automated reminders and customizable workflows save valuable hours for A/R teams. This also helps maintain consistent follow-ups, which directly impacts DSO reduction.
– Easy onboarding and training – Many clients found Gaviti easy to learn and quick to train others on, regardless of team size.
– Centralized data visibility – Information like notes, sales contacts, and invoice status are stored in one hub. This organization helps teams stay aligned and track collections more accurately.
– Integration – Gaviti’s compatibility with existing tools gets high marks, ensuring smoother operations for teams using various ERPs.

Recurring Suggestions for Improvement:

– Filtering and reporting – Several clients would like more flexible filters and the ability to separate or customize reports by region or team.
– Access to historical data – While invoices disappear after payment (which some users love), others prefer continued access to paid invoices and credit history without extra steps.
– Speed and reliability – Some Spendbase clients experience slowdowns or bugs, especially with high usage or as more users are added.
– Notification timing – Updates and maintenance can occur during business hours, occasionally disrupting workflows.
– Bulk data entry – Teams with high volume A/R processes mentioned the desire for more efficient, bulk editing or importing capabilities.

Additional Points:

– Customer service is consistently noted as responsive and helpful.
– Navigation and dashboard features are praised for making clients’ workdays more manageable and organized.
– A few clients mentioned challenges with email deliverability, as some customer systems mark reminder emails as spam.

In Conclusion:

Spendbase clients overall see Gaviti as a strong collections management solution that saves time and centralizes critical information, with room to grow in areas like advanced filtering, reporting, and system speed. Adoption is high due to its ease of use and automation capabilities, and satisfaction increases further as new features are added and support continues to respond well. For companies aiming to reduce DSO and tighten up cash flow, Gaviti comes highly recommended based on Spendbase client experience.