Number of Seats/Users: Greater Giving offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Greater Giving that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Greater Giving. Greater Giving reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Greater Giving offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Greater Giving. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Greater Giving often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Greater Giving is a well-regarded platform for nonprofit organizations, especially those looking to streamline event fundraising, auctions, and donation management. Based on what our Spendbase clients are sharing, several key themes stand out:

Top Strengths Identified:
– Outstanding customer support. Almost every Spendbase client highlights responsive and knowledgeable help, with live chat and tutorials as a big plus.
– The platform is seen as very user-friendly by most, making staff and volunteer training quick and painless.
– Online auctions and donor management run smoothly, especially during transitions from in-person to online events.
– PCI Level 1 compliant payment processing gives peace of mind and builds trust with donors.
– The system allows for quick guest registration and efficient check-in/check-out logistics, which is a must-have feature for any busy event.

What Spendbase Clients Enjoy Most:
– Reliable training resources, including videos and articles, make onboarding straightforward.
– Event data consistency year-to-year, even as volunteers and teams change.
– Intuitive dashboard and donor-facing portals, which are friendly for even less tech-savvy users.
– Ability to accommodate multiple users for collaboration during event planning and execution.

Common Complaints Noted:
– Some Spendbase clients note the event-building process can be clunky or overly complex, especially for smaller nonprofits or those without web design experience.
– There’s feedback about limited customization for online pages and a somewhat outdated look and feel on the website.
– Reporting and payment reconciliation can be cumbersome, needing more itemization and easier export options.
– Pricing is flagged as somewhat high, with some smaller organizations questioning the return on investment.
– A number of Spendbase clients express that integration with other CRMs or systems could be improved, with exports sometimes needing manual adjustments.

Summary of Spendbase Insights:
– For medium to large nonprofits, Greater Giving offers strong value thanks to customer support, stable tools, and growth-focused features.
– For small teams or infrequent event planners, there’s a learning curve, but training resources do help.
– Clients consistently mention confidence in data security and reliability on event day, which is crucial.

To wrap it up, at Spendbase, we see Greater Giving as a solid, reliable partner for nonprofit fundraising events, with support that stands out. However, new users should be prepared to invest a little time up front to unlock the full potential. If your nonprofit is evaluating event management tools, these are all factors to keep in mind—especially if you’re looking for an all-in-one event fundraising hub!