Number of Seats/Users: Highrise offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Highrise that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Highrise. Highrise reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Highrise offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Highrise. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Highrise often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Highrise is especially valued by small businesses and teams who want a straightforward CRM solution. Spendbase clients consistently highlight its minimal learning curve, fast setup, and strong emphasis on ease of use. Many clients appreciate that Highrise lets them get started quickly without extensive training, helping them and their teams stay organized and focused on their core activities.

Key benefits reported by Spendbase clients include:

– Simple and intuitive interface: Most clients find Highrise’s clean design and simple navigation keeps everyone on the same page. Less time is spent training, and more time is focused on core business tasks.
– Email integration: The ability to bcc or forward emails so they automatically appear under the right contact is — according to client feedback — a real time-saver.
– Tagging and search features: Flexible filtering with tags makes it easy to organize contacts and tasks. Spendbase clients in consulting and service-based businesses find this especially helpful.
– Team collaboration: Users like how easy it is for multiple team members to view, update, and share contact info and notes.
– Reliable support: Even though support is often provided via email only, clients call it responsive and solution-driven.

Here are some common themes and areas of improvement based on Spendbase findings:

1. Room for more automation: Clients would love bulk actions for assigning tasks or lists, plus more robust duplicate detection.
2. Limited reporting and exports: While exporting is possible, some find it isn’t customizable or detailed enough for deeper analysis.
3. Simplicity vs. advanced needs: The simplicity is a double-edged sword. Larger companies or those needing advanced email marketing and automation often outgrow Highrise.
4. Mobile and calendar sync: Some wish for a better Android app and smoother Google Calendar sync.
5. API and customizability: A few technical clients found limits with the API, especially when deeper workflow automation is needed.

At Spendbase, we see a strong match for Highrise among small teams wanting a dependable, easy-to-use CRM, and this is especially the case for businesses focused on relationship-building over process-heavy sales pipelines. The combination of affordable pricing, ongoing improvements, and ease of use make Highrise a favorite among Spendbase clients looking to cut software bloat and keep things simple. If you need advanced reporting or high-volume marketing features, you might want to look elsewhere, but for most small businesses, Highrise gets the job done—with fewer headaches.