Number of Seats/Users: Honestly offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Honestly that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Honestly. Honestly reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Honestly offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Honestly. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Honestly often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Honestly delivers solid value for most Spendbase clients, but there are some clear trade‑offs to be aware of before committing budget.

Overall sentiment
– Average satisfaction sits in the strong-positive range (mostly 4–5 stars)
– A smaller but vocal group reports a poor experience (around 2 stars), mainly tied to product maturity and support

What Spendbase clients like most
– Fast, easy rollout
– “Setup is a breeze” and “easy to create surveys” are recurring points
– Little IT effort required, good for lean HR teams
– Strong employee listening features
– Pulse surveys and customizable questionnaires
– Multiple feedback channels: email, app, web, terminals
– Anonymous feedback, which clearly boosts response rates and honesty
– Usability for HR decisions
– Intuitive dashboards with clear summaries
– Filters and analytics that help identify problem areas and track engagement
– Global, privacy-focused setup
– 30+ languages and international rollout mentioned positively
– Data security and GDPR compliance are seen as key trust drivers
– Service and support
– Many clients describe the support team as “great” and “above and beyond”

Main pain points Spendbase sees
– Product maturity and UI
– A subset of clients call the interface “outdated,” “inconsistent,” and buggy
– Concerns about slow product evolution and missing visual polish
– Reliability and trust
– One low-rating client reports unresolved bugs in reports and says they “can’t trust this tool”
– Support inconsistency
– While many praise support, one case highlights “customer success not replying to emails”
– Feature gaps
– Requests for:
– More HR functionality around engagement
– Additional languages (e.g., Russian)
– Higher survey frequencies (daily)
– Immediate send options and export of dashboard stats

How this ties to Spendbase-style ROI thinking
– When Honestly is actively used (regular pulse surveys + follow-up actions), clients see strong value for the price.
– Where expectations on modern UI, rapid feature delivery, or enterprise-level reliability are high, perceived ROI drops, and some clients decide to switch tools.

In short, Honestly is a high‑value fit for HR teams focused on fast deployment and strong feedback culture, but it’s worth weighing UI maturity and roadmap pace against your long‑term engagement strategy.