Number of Seats/Users: Hotelist offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Hotelist that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Hotelist. Hotelist reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Hotelist offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Hotelist. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Hotelist often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Hotelist is generally seen as a high‑value PMS, especially for small and mid‑size hotels that care about ease of use and automations.

From what our Spendbase clients share, the strongest themes are:

• Ease of use & onboarding
• Simple, intuitive interface
• Often no or minimal training needed

• Easy to correct mistakes and manage daily reception work

• Operational efficiency

• Faster check‑in/check‑out
• Centralized reservation plan and guest data
• Strong automations (emails, channel manager, online check‑in/out)

• Housekeeping app reduces back‑and‑forth with cleaning staff

• Cloud benefits

• Access from anywhere and any device

• Works well for properties that close seasonally or have managers often off‑site

• Support quality

• Very fast, friendly, and “patient” customer service

• Product team is perceived as truly listening and often implementing suggestions

• Integrations

• Solid channel manager connectivity (helps avoid overbooking)
• POS and F&B integrations that sync charges to rooms
• Ongoing work on more third‑party connections and door locks

On the cost and value side, our internal data shows:

• Most Spendbase clients describe Hotelist as:
• “Value for money”
• “Reasonable cost”
• “Great tool for the price”
• A smaller segment flags:
• Feeling that features are split across paid tiers
• Perception of being “very expensive” if all extras are enabled

Typical feature gaps and pain points mentioned:

• Reservation plan:
• Want to see longer periods at once (e.g., 30 days instead of 4)
• Better structured reservation display
• Mobile & apps:
• Smartphone and phone app could be faster and richer
• Reporting & analytics:
• Desire for more exportable statistics and reports
• Housekeeping & F&B:
• Housekeeping screen could be clearer
• Bar receipts currently added one by one (time‑consuming)
• Misc:
• More granular notifications handling
• Internet dependency is a natural constraint of being cloud‑based

From a Spendbase savings angle, the trend is clear: the time saved, reduced overbookings, and less manual work are the major “hidden discounts” that often offset the license cost, especially when the hotel uses the channel manager and integrations actively.