Number of Seats/Users: iCONECT offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows iCONECT that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from iCONECT. iCONECT reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: iCONECT offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from iCONECT. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: iCONECT often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that iCONECT delivers strong value, especially for legal and eDiscovery teams that want an easy-to-use platform with excellent support, but there are a few functional gaps to keep in mind when negotiating price and scope.

Key strengths our Spendbase clients highlight:

• Outstanding support and partnership
• Direct access to knowledgeable support staff, fast resolutions.
• Very high satisfaction with how issues and feature requests are handled.

• Many clients say the people and support are a primary reason they stay.

• Ease of use and fast onboarding

• Simple, intuitive interface for attorneys, paralegals, and experts.
• Low learning curve compared with competitors like Relativity.

• Quick database setup and strong templates help reduce time-to-value.

• Flexibility and customization

• Granular permissions (fields, tags, document groups).
• Customizable coding layouts to match different teams’ workflows.

• Easy sharing of data with other departments and external experts.

• Security and control over data

• Strong access controls and ability to keep productions in-house.
• Useful for firms wanting to avoid dependency on outside vendors.

Areas where clients see room for improvement:

• Feature completeness for eDiscovery
• Missing or limited: native file ingestion with rich metadata, some advanced analytics, stronger predictive review and email threading.

• Some workflows require work-arounds.

• Reporting & analytics

• No robust search term hit reporting.

• Managing document review metrics and tracking who tagged what is viewed as harder than it should be.

• Performance & UX

• Large PDFs can be slow to navigate.
• Some find the traincar/linear UI confusing and the look a bit dated, though newer versions are reported to be improving this.
• Productions can be faster.

How we use these insights in negotiations:

• We typically:
• Push for better pricing where feature gaps require work-arounds or supplementary tools.
• Ask for commitments on roadmap items (e.g., native ingestion, improved analytics).
• Leverage the high satisfaction with support to secure SLAs and training packages at no or low extra cost.

Overall, our internal data suggests iCONECT is a strong, user-friendly option, and with the right discounts and contract terms, it can be a very cost-effective choice.