Number of Seats/Users: Infinity offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Infinity that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Infinity. Infinity reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Infinity offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Infinity. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Infinity often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Infinity is scoring very high satisfaction, especially among small businesses and freelancers who want accounting to “just work” without getting lost in complex menus.

From what Spendbase clients tell us, a few clear themes stand out:

1) What they like most
– Simplicity and speed
– Our internal data shows that most Spendbase clients praise the clean, simple interface.
– Posting receipts and tracking income/expenses are seen as fast daily tasks rather than a chore.

• Design and user experience
• The elegant, modern look is mentioned often as a key reason they actually enjoy using the tool.

• Clients say they feel in control of their numbers, even without an accounting background.

• Professional client-facing tools

• QR invoices and digital offers are a big win.

• Many say it helps them look more professional and modern in front of their own customers.

• Clear financial overview

• The built-in reports are frequently cited as “enough” for most small businesses.
• Clients feel they can see the financial health of their business at a glance, which supports better decisions and cash-flow planning.

2) Pain points and gaps
Our internal data also shows a few recurring downsides that come up across Spendbase clients:

• VAT flexibility
• The most common complaint: you can’t set up individual VAT rates yet.

• This is especially frustrating for businesses with mixed or special tax rules.

• Advanced features

• Some clients wish for more advanced options (e.g., deeper automation, more granular settings) but still don’t want the software to become bloated.
• The balance between “simple” and “powerful” is a sensitive point.

3) How this ties into pricing and discounts
From a Spendbase discount perspective, our data shows:

• Clients value Infinity because it avoids paying for unnecessary functions.
• They are more open to longer-term commitments or higher tiers if:
• VAT flexibility is improved
• Reporting and automation keep evolving without losing simplicity

In short, Spendbase clients see Infinity as a lean, well-designed accounting tool that covers daily needs very well, with pricing that feels fair as long as it continues to stay simple while closing the most critical gaps like VAT customization.