Number of Seats/Users: Infiterra offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Infiterra that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Infiterra. Infiterra reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Infiterra offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Infiterra. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Infiterra often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that feedback on Infiterra (formerly interworks.cloud) is generally positive, but quite polarized, especially around stability and customization.

Overall sentiment
– Average rating across our clients skews towards 3.5–4 / 5
– Most Spendbase clients highlight strong support and integrations
– A smaller, but vocal group flags serious pain around reliability and invoicing

What Spendbase clients like most
Our clients consistently call out these strengths:
– Easy onboarding and setup for marketplaces and storefronts
– Clear, intuitive user interface
– Strong API that allows integration with existing ERP/CRM and billing systems
– Prebuilt integrations with major cloud vendors (especially Microsoft)
– Ability to automate core flows: provisioning, subscription changes, and basic billing
– Very responsive, helpful support team that is open to ideas and custom requests

Key pain points we see
At the same time, our internal data shows recurring issues:
– Billing & invoicing
– Limited customization options for invoices
– All-or-nothing behavior when creating or modifying sales orders
– Automated reports and invoice processes occasionally fail or break after updates
– Product & catalog operations
– Too many manual steps to update pricing and product details
– No easy bulk actions (especially for add-ons and storefront enablement)
– Risk of products not appearing in storefront due to missed configuration checks
– Release & stability
– Hosted version sometimes updated without prior notice
– New releases occasionally feel under-tested, leading to regressions
– One segment of clients reports frequent errors significant enough to dedicate inbox filters to them

Speed of innovation
– Clients appreciate that Microsoft-related features are delivered on time
– However, many feel the development team is stretched, slowing down “nice-to-have” improvements and UX refinements

What this means from a Spendbase discount perspective
– For MSPs and distributors with heavy billing complexity or large product catalogs, we recommend:
– Negotiating strong SLA and support terms
– Asking for roadmap clarity around bulk edits, invoice customization, and release management
– Leveraging potential discounts or credits when instability materially impacts operations

In short, Infiterra is seen as powerful and partner-friendly, but it requires careful governance around billing workflows and updates, especially at scale.