Number of Seats/Users: IT Asset Management offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows IT Asset Management that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from IT Asset Management. IT Asset Management reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: IT Asset Management offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from IT Asset Management. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: IT Asset Management often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that IT Asset Management (xAssets) consistently delivers strong value, especially for teams that care about deep customization and integrations.

From what our Spendbase clients share, the main strengths cluster around a few key themes:

1) Customization and flexibility
– Clients repeatedly say “if we can imagine it, they can build it.”
– Complex needs like parent/child relationships, automated maintenance emails, custom procurement flows, and contract tracking are all commonly implemented.
– The platform is seen as a “Swiss army knife” able to track everything from laptops and servers to phones, fleet vehicles, and office furniture.

2) Integrations and automation
Our internal data shows that integrations are a core buying driver:
– Frequent mentions: SCCM, Intune, Active Directory, Jira, and general discovery across servers, desktops, printers, switches, and more.
– Automation from these integrations is cited as a main factor in moving away from manual systems. This directly reduces admin effort and improves inventory accuracy.

3) Ease of use for day‑to‑day work
– End users find the interface simple once configured.
– Logging in from any device with role‑based access means different teams only see the data and functions they need.

4) Support and time to value
– Support is described as “outstanding,” “highly responsive,” and “willing to go above and beyond.”
– Clients highlight short timescales to deliver custom configurations, which improves time to value and lowers the risk of adoption.

Key friction points our clients mention:

1) Complex setup for advanced use cases
– The same flexibility that everyone loves can make initial configuration feel daunting.
– Most teams rely on vendor support for more advanced flows and automation rules.

2) Minor feature gaps and logistical issues
– A few clients mention wanting additional lifecycle automation (like auto‑deletion of decommissioned assets after a time window), but these are usually solvable with custom rules.
– Time zone differences with the US‑based team are noted but generally not a blocker.

From a Spendbase discount perspective, this mix of high configurability, strong integrations, and excellent support means the solution tends to justify its cost well, especially for organizations that fully use automation and lifecycle management.