Number of Seats/Users: ITM IT Asset Management offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows ITM IT Asset Management that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from ITM IT Asset Management. ITM IT Asset Management reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: ITM IT Asset Management offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from ITM IT Asset Management. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: ITM IT Asset Management often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that ITM IT Asset Management is generally seen as a high‑value, user‑friendly platform that covers both asset tracking and IT service operations very well, especially for growing organizations.

From what our Spendbase clients say, the strongest positives cluster around:

• Ease of use & adoption
• Described consistently as “very user friendly”
• Clear workflows for asset tracking, ticketing, and daily operations

• Good fit even for non‑technical teams

• Coverage of asset & IT operations

• Handles hardware, software, financials (including depreciation)
• Strong combo of:
  • Asset management
  • Service desk / ticketing
  • Procurement and change
  • Mobile app, barcode/RFID support

• Good visibility into:

  • Asset history per user and hostname
  • Warranty status
  • License and compliance data

• Value for money

• Frequently called “value for money” and “true value product”

• Seen as effective for both mid‑sized and larger environments (upward of 5,000 assets)

• Support & customization

• Technical support described as:
  • Prompt
  • Skilled
  • Very open to adding new features
• Flexible in terms of customization and integrations

At the same time, our internal feedback highlights a few recurring friction points that are useful for negotiation and implementation planning:

• Interface & UX gaps
• Main UI feels dated to some

• Requests for:

  • UI refresh
  • More modern design
  • Better mobile usability

• Automation & discovery

• While the product advertises agentless discovery, some Spendbase clients still:

  • Enter device details manually
  • Ask for stronger network auto‑discovery
  • Want better offline and cloud (e.g., Azure) integrations

• ITSM depth & reporting

• Incident/request/change modules work, but:

  • Some clients want deeper ITIL‑style capabilities
  • More built‑in and customizable reports are requested

• Onboarding

• Initial setup and data import can be time‑consuming
• Once configured, the experience stabilizes and satisfaction rises sharply

From a Spendbase discount perspective, these data points suggest good leverage around onboarding services, UI roadmap commitments, and add‑on automation features when negotiating price and contract terms.