Number of Seats/Users: Joan offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Joan that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Joan. Joan reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Joan offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Joan. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Joan often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Joan is performing very strongly for most teams, especially on usability and value for money, with a few clear areas to watch and negotiate around.

Overall sentiment
– Average rating is very high, dominated by 4–5 stars.
– Most Spendbase clients say they’d recommend Joan and keep using it long term.

What Spendbase clients like most
– Ease of use & adoption
– Simple booking of rooms, desks, parking, and visitors.
– Clear color-coding and maps help people see availability at a glance.
– Mobile booking and check-in are called out as especially convenient.
– Fast setup & low maintenance
– Many clients set up devices and integrations in a few hours.
– Once installed, systems tend to “just run” with little admin effort.
– Integrations & features
– Smooth sync with Outlook/Exchange, Google Workspace, and Microsoft 365.
– Visitor management and notifications are seen as a real upgrade over paper sign-ins.
– Good fit for hybrid work: who’s in, who sits where, and when.
– Hardware & design
– ePaper displays are praised for battery efficiency and clean look.
– Wireless, cable-free mounting is a major plus in modern offices.
– Support & reliability
– Support is repeatedly called fast, friendly, and effective.
– Issues, when they appear, tend to be resolved quickly.

Key pain points (good levers in negotiations)
– Battery and hardware
– Several clients report battery life shorter than promised.
– Magnetic mounts can be fragile; devices may fall or crack if bumped.
– Lack of color screens and limited frame options are mentioned.
– Performance & UX
– Occasional “glitchy” behavior: slow loading maps, grey desk status, rare booking failures.
– Management interface can feel cluttered with unused modules.
– Onboarding & configuration
– Setup is generally easy, but some still find steps confusing (zipped files, resets, admin complexity).
– Missing capabilities noted: floor-plan views on shared screens, richer analytics, better multi-tenant admin, smarter integrations (Slack, voice assistants), easy “extend meeting” buttons.

From a Spendbase discount perspective, this suggests good room to ask for:
– Price flexibility citing hardware durability, battery inconsistencies, and missing analytics.
– Onboarding and training packages to offset initial complexity.
– Roadmap commitments for admin, integrations, and analytics if clients sign longer terms.