Number of Seats/Users: Kangaroo offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Kangaroo that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Kangaroo. Kangaroo reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Kangaroo offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Kangaroo. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Kangaroo often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Kangaroo stands out as a top choice for customer loyalty solutions across a variety of industries. Our Spendbase clients repeatedly highlight the following strengths and opportunities:

What Spendbase clients like most:

– Exceptional Customer Support: Overwhelmingly, clients mention Kangaroo’s quick and professional support team. The onboarding is smooth, with continuous assistance for setup and troubleshooting. Several clients have noted that having a dedicated specialist makes a real difference in their overall experience.
– Easy Integration: Kangaroo links seamlessly with major platforms such as Shopify, Lightspeed, WooCommerce, and BigCommerce. This helps businesses connect their loyalty program across both retail and e-commerce channels.
– User-Friendly and Customizable: Spendbase clients appreciate the simplicity of the interface. Whether managing promotions or tailoring the app’s branding, Kangaroo offers enough flexibility for many business needs. The ability to create white-label apps and personalized offers is a major win, especially for those looking to elevate their brand.
– Reliability and Scalability: Kangaroo’s stability is a key reason clients continue using it. Several have noted its ability to grow alongside their business and adapt to changes in POS and other systems.
– Boosts Sales and Engagement: Clients see tangible benefits, such as increased client retention and more repeat purchases, after rolling out their Kangaroo-powered loyalty programs.

Areas for improvement, according to Spendbase clients:

– Backend Functionality: The admin area can feel a little outdated and clunky. Spendbase clients would like to see enhanced reporting features and smoother data exports, especially when filtering or segmenting customer lists.
– Email Marketing Engine: Many clients wish for more advanced email capabilities, such as greater integration with external email tools like Mailchimp or unlimited email sends rather than a credit-based approach.
– Customization Options: While Kangaroo’s customizability gets praise, Spendbase clients want even more flexibility in branding, especially with white-label apps, and the ability to add extra features for unique use cases.
– Documentation and Training: More self-service training resources, such as video tutorials and guides, are often requested to help clients make the most of the platform on their own.

Summary:

Spendbase clients report consistently high satisfaction with Kangaroo’s support, ease of use, and ability to deliver robust loyalty programs that boost business. While clients are asking for upgrades to reporting, backend usability, and email marketing, Kangaroo’s friendly support and customizable platform remain its strongest assets—making it an excellent choice if you want to take your loyalty program to the next level.