Number of Seats/Users: Lattice offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Lattice that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Lattice. Lattice reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Lattice offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Lattice. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Lattice often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Our internal data shows that our Spendbase clients are generally very happy with Lattice. They appreciate its flexibility and the way it brings all key performance management and employee engagement tasks into one easy-to-use platform. Below are some of the insights gathered from the 25 most upvote reviews:

Key strengths:

• Customization and Integration:
– Many clients value the highly customizable setup, which lets them tailor performance reviews, 1:1 meetings, and surveys to match their unique needs.
– The seamless integration with Slack stands out as a favorite, helping drive quick participation in pulse surveys and real-time feedback.

• User Experience and Efficiency:
– The user-friendly interface and clean UX are repeatedly mentioned, making it simple for both employees and administrators to navigate.
– Tools like the Goal and Grow modules are praised for providing clarity on career progression and overall team performance.

• Streamlined Workflow:
– Clients enjoy having a central platform for tracking everything from weekly updates to annual reviews.
– The automated features help save time, especially for smaller HR teams who need to focus on multiple priorities.

• Customer Support and Community:
– Our internal data indicates that standout customer support post-implementation is a major win.
– Being part of the Lattice Resources for Humans community adds value through best practice sharing and regular virtual events.

Areas for improvement:

• Reporting and Data Export:
– While goal setting and performance tracking are well-received, several clients noted that reporting—particularly around OKRs and survey data—could be made more intuitive.
– Exporting data into Excel or other systems is sometimes necessary, which creates extra steps.

• Integration Challenges:
– Some clients find that the integration with existing HRIS systems isn’t always smooth, especially when there are changes needed that must be managed externally.
– A few mentioned that additional features for compensation management and group meetings would further enhance the experience.

• Setup and Navigation:
– On rare occasions, setting up some modules or diving into specific settings feels confusing or requires extra clicks, which can slow down the process for larger organizations.

Overall, our Spendbase internal review suggests that Lattice is a well-rounded platform that delivers strong performance management and employee engagement tools. With a few tweaks in reporting and integration, it could further amplify the positive momentum our clients already enjoy.