Number of Seats/Users: Liveoak offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Liveoak that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Liveoak. Liveoak reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Liveoak offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Liveoak. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Liveoak often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Liveoak is generally perceived as a high‑value tool that meaningfully speeds up paperwork and improves client experience, but with some rigid workflows and technical limitations that create hidden time costs.

Overall sentiment is strongly positive (mostly 4–5 stars), with Spendbase clients consistently highlighting:

What Spendbase clients like most

• Speed and efficiency
• Dramatically faster turnaround on signed paperwork
• Fewer NIGO / client errors thanks to guided fields and filters

• Ability to sign multiple documents and multiple people at once

• Ease of use & client experience

• Intuitive interface for both internal teams and end clients
• Cobrowsing/editing is a “game changer” for complex paperwork
• Remote signing from anywhere; smartphone signature upload via text is a big win

• Clients are impressed by the tech, helping win deals and modernize brand perception

• Compliance & control

• Strong audit trail and “bank‑grade” controls

• High‑quality document uploads and video give comfort for regulated use cases

• Vendor support

• Liveoak’s team is viewed as responsive, open to feedback, and frequently improving the product

Key friction points affecting value

Our clients also point out recurring issues that translate into extra time and operational cost:

• Rigid room setup
• Cannot easily:
  • Add or swap documents after a room is created
  • Add/change participants or trustees “on the fly”
  • Resend or edit emails without admin help in some setups

• Too many templates and complex workflows in larger organizations

• Technical and compatibility issues

• Occasional glitches: users kicked out while entering data (e.g., SSN), sessions dropping
• Browser/firewall issues in certain firms; not working in “most needed” situations for some
• Mobile/iPhone experience is weaker than desktop, especially for guiding non‑techy users

• Occasional slow or failed loading of outside files

• UX annoyances

• Need to recreate rooms if something is forgotten at setup
• Layout quirks (pages not fitting small screens, video/image layout changes)
• Watermark “In process” on downloaded paperwork can be inconvenient

From a Spendbase perspective, the ROI is strong when Liveoak is used heavily, but the rigidity around editing rooms and sporadic technical issues are the main areas eroding efficiency and should be focal points in any renewal or discount negotiation.