Number of Seats/Users: Lofty offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Lofty that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Lofty. Lofty reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Lofty offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Lofty. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Lofty often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Lofty (previously Chime) is a real estate CRM platform that’s getting noticed for its robust feature set, especially among real estate teams, agencies, and solo realtors. We’ve taken insights from recent client feedback and pinpointed the highlights and pain points so you can see if it’s a good fit for you—and don’t forget, you can get extra Lofty discounts with Spendbase!

What Spendbase clients love the most:
– Comprehensive Solution: One-stop shop for lead management, mass emailing, texting, calls, website creation, and property searches. Clients say Lofty centralizes daily tasks into a single hub.
– Ease of Use: Many call it “user friendly” and praise the easy navigation, clean dashboards, and guided “Show Me How” tutorials.
– Team Features: The team dashboards and collaboration tools get a lot of positive mentions. Performance analytics, lead assignment, and goals help keep everyone on track.
– Automation & AI: Automated reminders, smart plans, and AI-powered lead engagement are frequently celebrated for boosting follow-up and conversions.
– Responsive Customer Support: Several clients highlight fast onboarding and helpful customer service, especially when implementing new features or making data migrations.

Cons based on Spendbase client feedback:
– Learning Curve: The sheer number of features can be overwhelming at first, but step-by-step guides and tutorials help.
– Customer Support Gaps: Some clients mention inconsistent support experiences, especially when resolving technical issues or after updates.
– Bugs and Glitches: Occasional app crashes after updates, and some interface bugs, especially on Android.
– Contract & Billing Issues: A few clients express frustration around cancellations, unexpected fees, and billing delays.
– Website & Customization Limitations: While the website tools are well-liked overall, there are calls for greater flexibility and faster setup.

Other insights from Spendbase clients:
– Real estate professionals say their sales follow-up and customer service “increased 10-fold” after adopting Lofty.
– Clients appreciate integrations with other software and flexibility for both solo users and large teams.
– Some specific wants still exist: features like simultaneous buyer/seller management for individual leads and direct calling from desktops without using bridge numbers.

Summary:
Lofty is making a name for itself as a feature-packed CRM that can truly grow with your real estate business. However, some Spendbase clients desire more consistent customer support and smoother technical rollouts. Looking for a modern tool to centralize your workflow—and want to maximize your savings? Reach out to Spendbase for a Lofty discount today!