Number of Seats/Users: LoopUp offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows LoopUp that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from LoopUp. LoopUp reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: LoopUp offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from LoopUp. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: LoopUp often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that LoopUp is generally viewed very positively, especially by multinational and professional services teams that live in Microsoft and Outlook all day.

Based on what Spendbase clients share with us, here are the main patterns we see:

Strengths our clients value most
– Very easy join experience
– “Click the link and it calls you” is mentioned again and again.
– No long PIN codes or passwords, which drives fast adoption even for non‑technical participants.
– Tight Microsoft / Outlook workflows
– The Outlook add‑in and simple meeting setup are praised as major time savers.
– Multiple “conference rooms” help avoid overlapping calls.
– Solid call quality and reliability (most of the time)
– Many clients report clearer audio than legacy dial‑in bridges or some competing tools.
– Being able to see who’s on the call and who is speaking is seen as a big plus.
– Good for distributed and global teams
– Frequent use across regions (Europe, US, islands, mainland, etc.).
– Easy access to international numbers is appreciated.
– Helpful host controls
– Ability to mute noisy lines and record calls is seen as essential for larger meetings and training.

Common pain points we hear
Our internal data also shows recurring friction in a few areas:
– Occasional stability issues
– Dropped calls, join failures for some participants, lag, and rare recording failures.
– Screen sharing quirks
– Extra download requirements, occasional dropouts, difficulty passing presenter control, and a not‑always‑intuitive share flow.
– Feature gaps vs. modern UC tools
– Missing or limited: computer audio in some setups, chat, “raise hand”, and smooth video for all users.
– Environment / integration limitations
– Problems inside Citrix, slow loading of the participant view, and lack of mobile contact integration.
– UX annoyances
– Loud mute announcements, needing the organizer to join before the meeting “starts,” and audio device juggling for people who switch tools often.

How we translate this into savings guidance
– For clients heavily invested in Microsoft Teams: LoopUp aligns well with existing workflows, so training and change‑management costs stay low.
– For global calling and regulated industries: strong user‑friendliness plus perceived good security make it a good candidate for consolidation discounts.
– Where high‑end collaboration (video, chat, advanced features) is critical: our internal benchmarks suggest keeping LoopUp primarily for PSTN/telephony and negotiating price with that narrower, more realistic scope.