Number of Seats/Users: Magnetic offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Magnetic that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Magnetic. Magnetic reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Magnetic offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Magnetic. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Magnetic often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Magnetic generally delivers strong value for agencies, especially around centralizing workflows and making billing and visibility much easier.

From the feedback we see:

• Most Spendbase clients rate the product 4–5 stars
• A small subset gives it 2–3 stars, usually due to scalability, UX friction, or missing features

Key strengths our clients highlight:

• Ease of adoption
• Described as “easy to use”, “self‑explanatory”, and quick to learn even without formal training

• Teams across regions and varying technical skills are able to onboard successfully

• All‑in‑one agency hub

• Project management, time tracking, cost estimates, billing, and basic accounting in one place

• Strong fit for agencies wanting to replace multiple tools and “physical job bags”

• Visibility & control

• Good project overviews, percentage complete, and dashboards
• Profitability and margin reporting seen as a big win

• Helpful for spotting bottlenecks and capacity issues

• Financial workflows

• Smooth interaction with accounting tools like Xero and Pastel

• CE and billing flows are repeatedly praised as “quick” and “a dream”

• Support quality

• Support and success teams are often called out by name as responsive and helpful
• Very little reported downtime

At the same time, our internal data flags some recurring pain points:

• Search & navigation
• Search often requires exact phrasing to find tasks or companies

• Some clients want better “recent items” dashboards and more intuitive navigation

• Customization & roles

• Limited ability to customize certain fields or hide/remove them

• Permission granularity is not always sufficient (e.g., restricting team actions)

• HR, mobile, and integrations

• HR/leave management feels clunky and not deeply integrated with other HR systems
• Mobile app is harder to use than the web version

• Lack of Outlook integration is a common ask

• Scalability & performance

• A few clients report lag, timezone issues, and occasional glitches (comments, attachments, disappearing tasks)

From a Spendbase discount perspective, this pattern suggests Magnetic delivers especially strong ROI for:

• Small to mid‑sized agencies
• Teams that want an all‑in‑one platform and can adapt processes to the tool
• Organizations that value strong support and integrated billing over deep customization and enterprise‑grade HR features