Number of Seats/Users: Mails Backup offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Mails Backup that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Mails Backup. Mails Backup reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Mails Backup offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Mails Backup. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Mails Backup often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Mails Backup is seen as a reliable, no‑drama way for Spendbase clients to keep Office 365 data safe and accessible, but there are a few recurring pain points around cost and missing functionality.

Key positives our clients highlight:

• Strong reliability and protection
• “Store and protect data very easily and fast” is a common theme.

• Automatic backup whenever something is opened is especially appreciated, since it reduces risk of losing emails and files.

• Time‑saving automation

• Automatic saving and backup mean less manual work and fewer mistakes.

• Simple workflows make it easier for non‑technical teams to use it confidently.

• Productivity and scheduling

• Many Spendbase clients use it alongside Office 365 calendaring.
• They value:
  • Easy reminder setup for events, exams, meetings
  • Shared scheduling so rooms and resources are prepared in advance
  • Smooth coordination with contractors and internal teams

Key friction points:

• Cost concerns
• Our internal data shows that some Spendbase clients feel the full Office 365 package is “a little costly,” especially when they just want reliable backup and core productivity features.

• This is where we often step in to:

  • Identify unused or under‑used licenses
  • Remove redundant tools that overlap with Office 365 and Mails Backup
  • Negotiate better pricing or terms with vendors

• Missing or unclear email recall

• Multiple Spendbase clients mention they “cannot recall” whether an email recall feature exists.
• If it exists, it’s not obvious. If it doesn’t, it’s a feature gap they care about.
• This creates a small, but noticeable, frustration when sensitive or mistaken emails are sent.

Overall sentiment:

• Our internal data shows a strong satisfaction score driven by:
• Reliability
• Ease of use
• Peace of mind from automatic backups
• The main blockers to even higher satisfaction are:
• Total cost of the broader Office 365 ecosystem
• Desire for clearer or built‑in email recall capabilities

From a Spendbase discount perspective, the product delivers solid value, and a lot of the “too expensive” feedback can be mitigated by right‑sizing licenses and consolidating overlapping tools.