Number of Seats/Users: MarketTime offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows MarketTime that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from MarketTime. MarketTime reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: MarketTime offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from MarketTime. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: MarketTime often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that MarketTime is seen as a mission‑critical system for many Spendbase clients, especially rep agencies and B2B sales organizations.

Overall sentiment
Most Spendbase clients rate MarketTime highly (typically 4–5 stars). Words like “cornerstone,” “gold standard,” and “critical for our operations” appear often, which signals strong perceived value and relatively high switching costs.

What clients like most
Our data highlights these top strengths:

• All‑in‑one sales backbone
• Order writing (including for complex B2B scenarios)
• Commission reconciliation and payments
• Territory and customer coding

• Brand management and B2B ecommerce in one place

• Reporting & analytics

• Easy access to sales data by customer type, vendor, territory, etc.
• Useful for leadership to evaluate sales performance and find weaknesses

• Ability in some cases to request custom or adapted reports from the vendor

• Ease of use & adoption

• Intuitive order entry, including credit card handling

• Reps pick it up quickly and can work at their own level of sophistication

• Support & partnership

• Support team is consistently described as responsive and helpful
• Long‑tenure users (10–20+ years) keep renewing, which suggests stable ROI

Key friction points and hidden costs
Our internal data also surfaces recurring pain areas that can drive both productivity loss and internal support cost:

• Legacy / “old” components
• Interfaces that “look like 1990s Microsoft”
• Desktop version uses a lot of memory and mis‑shutdowns cause issues

• Multiple modules feel cobbled together rather than seamless

• Reporting limitations

• Hard to exclude items or customers when building reports
• Limited depth (only 3–4 levels of breakdown)
• Gaps like “who has NOT ordered a specific item”

• Cloud vs desktop reporting fragmentation

• Workflow complexity

• Writing one order with multiple ship dates is more complex than desired
• Approving retailers to shop is cumbersome
• Older commission tools (like C‑track) feel outdated and time‑consuming
• Not always perfectly tailored to niche verticals (e.g., gift sales)

From a Spendbase perspective, the pattern is clear: clients get strong strategic value from MarketTime as an all‑in‑one platform, but there is savings potential in addressing legacy components, streamlining reporting, and removing manual friction from order and commission workflows.