Number of Seats/Users: Mobility Route offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Mobility Route that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Mobility Route. Mobility Route reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Mobility Route offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Mobility Route. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Mobility Route often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Hello! As a Spendbase discount specialist, I’ve gathered some insights from our clients about Mobility Route, a dispatch and scheduling system for non-emergency medical transportation (NEMT) operators. Here’s what we’ve found:

Key Features and Benefits:

• Intuitive Interfaces: Our clients appreciate the user-friendly, modern, and clean interface of Mobility Route. It allows dispatchers to manage fleets effectively, ensuring they can make informed decisions without being restricted by route-optimization tools.

• Location Tracking & Mapping: The real-time vehicle location tracking and history details, utilizing GPS, have been highlighted as valuable tools for dispatch handling, compliance, and accountability.

• Friendly Mobile Apps: Clients find the mobile apps for drivers to be simple and reliable, enabling them to perform their duties safely and efficiently. Additional features for management to monitor vehicle locations and handle some dispatching tasks are also appreciated.

• Broker Plugins: The integration with both file-based and real-time API plugins with national, regional, and local brokers and management programs has been noted as a significant advantage, moving away from the clunky one-size-fits-all approach.

• Route Optimization: Clients value the advanced route optimization system powered by Routific, which includes handling required shift and break times for drivers, vehicle capabilities, load capacities, vehicle start locations, and time-windows for on-time performance requirements.

• Integration Partners: The ability to streamline operations through integration with other powerful business, fleet, and workforce management solutions, including Google Workspace, Fleetio, QuickBooks, QuickBooks Time, Xero, and more, has been beneficial.

• Billing & Invoicing: The modular set of tools for a wide range of often unique billing processes across the country, including Broker Plugins handling necessary reporting and attestations, integration with accounting software, or connections with partners like Kinetik for claims processing, has been highlighted.

• Alerts & Notifications: Clients appreciate the simple yet powerful tools for alerts, trip reminders to customers, schedule reminders to drivers, reservation confirmations, various notifications to dispatchers and managers, and more, delivered through device push notifications, text messages, and email.

• Compliance & HIPAA: The strong understanding of industry compliance requirements and assistance in developing required written policies to avoid costly liability have been noted as significant benefits.

• Payment Processing: The direct integration with businesses’ own Stripe accounts for payment processing allows those with private pay business to securely and efficiently collect payments.

• Contact Management: The robust features for managing common contacts such as facilities and billing contacts, allowing management of the type of contact, setting pre-defined information, contracted discounts/rates, and more, have been beneficial.

• OIG Exclusions Check: The provision of free OIG Exclusions checks when adding a new user into the system and on a recurring basis has been highlighted as a must-have for all NEMT providers nationwide to avoid legal trouble.

Areas for Improvement:

• iOS Support: Some clients have noted the lack of support for iOS devices, as the current mobile application supports only Android devices.

• HIPAA Certification: Clients have inquired about HIPAA certification, and it’s important to note that while there is no official “HIPAA Certification,” Mobility Route requires a HIPAA Business Associate Agreement with each customer and assists in developing required written policies to ensure compliance.

Overall, our clients find Mobility Route to be a comprehensive and effective solution for NEMT operations, offering a range of features that enhance efficiency, compliance, and service quality.