Number of Seats/Users: Momentum offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Momentum that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Momentum. Momentum reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Momentum offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Momentum. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Momentum often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Momentum (G12) delivers strong value for teams that want cloud telephony, SIP, and Microsoft Teams calling without heavy in‑house telecom expertise.

Overall sentiment from Spendbase clients is clearly positive, with a few important caveats worth knowing before you negotiate or scale.

Key strengths our clients highlight
– Very strong support:
– Fast, friendly, and persistent in resolving issues
– Seen as the main reason many clients stay, even when features aren’t perfect
– Ease of use and admin:
– Admin portal is generally simple to understand and good for visualizing call flows
– Easy to manage multi‑location environments and remote staff
– Implementation & migration:
– Straightforward go‑live when pre‑planning is done well
– Implementation and ongoing support often bundled into per‑user pricing, which is a cost win
– Flexibility:
– Good fit for small and mid‑size companies without a dedicated telephony team
– Flexible call routing, auto attendants, and greetings tailored to business logic

Pain points and risks our internal data shows
– Onboarding complexity:
– Excel-based setup and number assignments can be confusing
– Pre‑migration planning calls are necessary but time‑consuming
– Inconsistent support speed:
– While most tickets are handled quickly, a minority of clients needed multiple follow‑ups before resolution
– Features & UX gaps:
– Reporting portal not intuitive for some
– Admin portal sorting and minor UI quirks
– Occasional issues with call forward buttons, mobility/app usage, and temp greetings
– Missing or limited features (e.g., intercom, better Teams integration in some cases)
– Contract and billing:
– At least one serious complaint around early termination fees and account authorization; this is a red flag for how you structure contract terms and exit clauses.

Discount and optimization levers we typically pursue
– Leverage their “implementation included” model to push for:
– Lower per‑user rates, especially if you commit to pre‑migration discipline on your side
– Free or discounted premium support tiers
– Standardize devices:
– Avoid costly trial-and-error on headsets/phones by locking in approved models up front
– Contract structure:
– Negotiate clear early‑termination language, downgrade paths, and equipment refresh expectations
– Push for price protection over the term in exchange for a reasonable seat commitment

If you share your current seat counts and contract term, we can usually estimate realistic savings ranges and where to push hardest in Momentum negotiations.