Number of Seats/Users: MyBusiness offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows MyBusiness that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from MyBusiness. MyBusiness reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: MyBusiness offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from MyBusiness. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: MyBusiness often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that MyBusiness is performing very strongly across our client base, with satisfaction sitting right at the top of the scale.

From what Spendbase clients share with us, the main strengths look like this:

• High day‑to‑day usability
• Described as easy to learn and “very convenient to use”
• Onboarding to a “full working system” is often called fast and clear

• Fits naturally into daily workflows, even across multiple businesses

• Real impact on sales and visibility

• Strong uplift in online traffic and web presence
• Better local search rankings and visibility on maps
• Helpful for managing social media posts, images, offers, and even hospitality bookings

• Several clients call it “essential” for running and growing their business

• Customization and flexibility

• Clients highlight that tailoring the CRM to their own processes is straightforward

• Adjustments to specific needs are seen as quick and effective

• Overall satisfaction and trust

• Many Spendbase clients explicitly state they have no complaints
• Words like “12 out of 10,” “one of the best,” and “100% recommended” appear often

At the same time, our internal data shows some consistent pain points that can be useful in discount and contract negotiations:

• Support and responsiveness
• Limited customer support availability at times

• Interface can feel outdated and occasionally not responsive

• Product evolution and setup complexity

• Some Spendbase clients feel new features are overdue
• API and advanced setup, especially by category, can be hard for non‑technical teams

From a Spendbase discount perspective, this pattern is clear:

• MyBusiness delivers strong ROI in visibility and sales outcomes.
• The main leverage points for pricing and renewal talks are:
• Guaranteed support SLAs
• Clear product roadmap and upgrade commitments
• Extra onboarding or technical help for API and initial configuration

Overall, our internal benchmark shows MyBusiness is a high‑value CRM for small and mid‑size operations, especially where online presence and local search visibility are key revenue drivers.