Number of Seats/Users: New Horizon offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows New Horizon that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from New Horizon. New Horizon reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: New Horizon offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from New Horizon. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: New Horizon often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that New Horizon is delivering strong value for supply chain and inventory optimization, especially for mid-size organizations, but there are a few cost-risk areas worth watching.

Overall sentiment
– Consistently high satisfaction with forecasting accuracy and planning efficiency
– Strong praise for implementation quality and customer support
– A few operational gaps that may drive hidden process costs if not addressed

Key strengths our clients highlight
1) Planning efficiency and automation
– Significant time saved on PO creation and demand planning
– Ability to build and manage orders at multiple levels (category, vendor, item)
– Scenario planning and forward planning now possible where it wasn’t before

2) Forecasting and data handling
– Accurate forecasts based on large volumes of sales data
– Flexible forecasting models that users can adjust by product conditions
– Smooth migration from legacy tools, with minimal disruption

3) Usability and infrastructure
– Excel-like interface, easy exporting and data manipulation
– Cloud-based, no internal servers or databases to maintain
– Ability to work from a single worksheet for many core tasks

Main friction points (and where Spendbase clients often seek discounts or contractual protections)
– Performance and speed
– Opening worksheets and processing can be slower than some legacy tools
– Slower performance is often justified by higher data volume, but still affects user time and productivity

• Functional gaps in day-to-day use
• Handling of very slow-moving items still requires manual intervention
• Shelf-life functionality exists, but may not be enabled or configured by default – this can create additional implementation or consulting costs if not clarified upfront

What this means from a cost-optimization angle
– The high value is clearly in reduced manual planning and better forecasting, which supports strong ROI.
– However, our internal data shows that clients should:
– Negotiate around performance and support SLAs, as speed issues have a direct labor cost.
– Ensure configuration-heavy features (like shelf life and slow-mover logic) are included in scope, not pushed into extra paid services.
– Tie part of the commercial agreement to measurable outcomes such as planning time reduction or forecast accuracy.

If you’d like, we can help benchmark your current New Horizon (or alternative) pricing against what other Spendbase clients are achieving in discounts and terms.