Number of Seats/Users: Onaris offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Onaris that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Onaris. Onaris reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Onaris offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Onaris. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Onaris often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Onaris (evolution of inaCátalog) delivers strong value to commercial teams, but there are some recurring cost and performance risks worth negotiating around.

Overall sentiment
Most Spendbase clients report:

• High satisfaction with daily use
• Clear sales efficiency gains
• Good ERP integration once live

Only a small portion expresses strong dissatisfaction, and almost always around service and flexibility rather than core functionality.

Key strengths our clients highlight

1. Productivity & sales impact
   – Very intuitive for sales reps, even with low tech skills
   – Faster order capture and fewer errors
   – Significant time savings in back office and order entry
   – Good online/offline work, helping field teams stay productive

2. Commercial control & information
   – Strong product catalog with images, videos, documents
   – Good client information at the point of negotiation
   – Useful for B2B portals and centralized catalog management

3. Integration & deployment
   – Fast implementation and relatively easy ERP integration
   – Once configured, maintenance and catalog updates are low‑effort

Consistently raised pain points

Our internal data shows recurring friction in these areas:

1. Service & post‑implementation
   – Difficulty contacting support or getting follow‑up
   – Feeling that promises in demos do not always match delivered flexibility
   – Long wait times for custom changes

2. Flexibility & customization
   – Rigidity when going beyond standard features
   – Extra cost and effort for personalizations, custom reports, or design tweaks
   – Limited control over some front‑end elements (e.g., B2B login page, statistics reports)

3. Performance & UX gaps
   – Slow or fragile synchronization / data transfer in some setups
   – Occasional ERP connection issues
   – Android app perceived as weaker than iOS
   – Desire for more frequent aesthetic/UI updates

4. Pricing perception
   – Considered an important investment; some mention high price relative to perceived flexibility and support.

Spendbase takeaway for negotiations

• Push for clear SLAs on support and response times.
• Secure commitments or credits around sync performance and Android quality.
• Negotiate included customization hours and report changes up front.
• Use the price‑sensitivity feedback to justify discounts, especially for multi‑year or multi‑module deals.