Number of Seats/Users: Ondato offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Ondato that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Ondato. Ondato reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Ondato offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Ondato. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Ondato often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Ondato is generally rated very highly by Spendbase clients, especially for usability and compliance-focused features, with some clear patterns around setup effort and pricing.

Overall sentiment
– Average rating sits around the 4.7–4.9/5 range
– Most comments highlight strong product quality and very good support
– Issues are present but usually described as “initial” or “setup-related” rather than ongoing

What Spendbase clients like most
– Easy to use:
– Intuitive, clean interface
– Simple navigation for both ops teams and end users
– Strong KYC/AML coverage:
– ID and document checks
– Facial biometrics and liveness detection
– PEP/sanctions screening and ongoing monitoring
– KYB onboarding and AML tools for financial institutions
– Operational efficiency:
– Faster onboarding (often “in minutes”)
– Bulk upload and automated workflows
– Helpful regulatory reporting
– Support and collaboration:
– Fast, friendly support
– Willingness to customize and add missing features over time

Where clients see challenges
Our internal data also surfaces some recurring friction points:

• Implementation & integrations:
• Initial API and system integration often takes time and effort
• Some clients call out difficulties aligning Ondato with legacy core systems
• Screening automation sometimes needs manual toggling per customer
• Pricing & accessibility:
• Perceived as “a bit high” for smaller companies and startups
• Feature depth:
• A few mentions of:
  • Limited integration options with other tools
  • Occasional match accuracy issues
  • Some “nice to have” features still in development

Typical client outcomes
Most Spendbase clients report that Ondato helps them:

• Reduce manual KYC/AML workload
• Speed up onboarding while staying compliant
• Centralize risk management in a single platform
• Maintain a good user experience even in highly regulated environments

From a Spendbase discount perspective, the product clearly delivers strong value for regulated industries (banking, fintech, crypto, insurance, telecom), but the most price-sensitive smaller teams may need to negotiate carefully or right-size their package to avoid overpaying for unused capacity.