Number of Seats/Users: QEval offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows QEval that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from QEval. QEval reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: QEval offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from QEval. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: QEval often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that many of our clients using QEval for quality assurance and monitoring in contact centers are pleased with several core features, while some areas still need improvement. We want to share these insights to help you make the best procurement decisions for your team—and grab the smartest deals.

Strengths QEval Brings to the Table
– Ease of Use: Spendbase clients frequently say QEval is user friendly. Navigation is straightforward and searching for agents or scores by date is quick and painless.
– Reporting: A lot of clients point out the clear and useful reporting tools. You can get a snapshot of individual and team performance, filter by score-card, and visualize metrics.
– Call Recording and Playback: The ability to record, parse, and review calls is top-notch. Visual markers, playback speed control, and easy access to past calls help with agent coaching and process improvement.
– Agent Feedback: Immediate feedback mechanisms are appreciated. Many teams benefit from agents receiving performance evaluations nearly instantly.
– Support for Coaching: The platform allows supervisors and managers to highlight areas for improvement and coach agents using targeted keywords and visuals.

Here’s What Clients Find Challenging
– Reporting Limitations: There are recurring mentions about the need for more advanced or flexible reporting options. Some say exports to Excel are clunky and not formatted as tables.
– Interface Issues: Certain features like transcript capability, bookmarks, and audio scrubbing are missing. Some clients want more graphic visualizations and easier interactions with the interface.
– Agent Comment Space: The limited character count for agent responses is often cited as insufficient for stating cases or disputing scores.
– Performance and Reliability: Occasional bugs like playback issues depending on browsers and lag in system responsiveness were flagged.
– AI and Configuration Flexibility: Clients are interested in more affordable AI tools and customizable configurations to improve accuracy and automation.
– Training Materials: Some mention that calibration sections and training videos are not working, which impacts onboarding.

Positive Impact Noted
– Improved work ethic among agents
– Ability to coach and track individual and team progress easily
– Intuitive system that “gets the job done” for basic QA

If you’re looking to save with Spendbase discounts, keep in mind that QEval delivers well on ease of use, basic reporting, and immediate feedback. If your team needs robust reporting, advanced audio features, and better training materials, talk to our specialists for tailor-made solutions and pricing deals. We’re here to help you get exactly what your team needs—at the best value.