Number of Seats/Users: Raffle Chat offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Raffle Chat that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Raffle Chat. Raffle Chat reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Raffle Chat offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Raffle Chat. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Raffle Chat often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Raffle Chat delivers strong value for teams that want accurate, self-service answers from their own knowledge bases.

From what our Spendbase clients share, a few themes stand out:

1. Accuracy and relevance of answers
   – Most clients highlight that Raffle Chat finds the “right” document or snippet quickly.
   – They see fewer back-and-forth questions to support teams.
   – The ability to limit the scope to selected content is praised for keeping answers compliant and on-brand.

2. Human-like, multilingual experience
   – Clients appreciate that users can ask questions in natural language and get clear, conversational responses.
   – Multilingual support is a major plus for global teams, with employees and customers able to use their native language without losing answer quality.

3. Self-service and support deflection
   – Our internal data shows that many organizations use Raffle Chat to reduce ticket volume.
   – Common use cases:

   • Employee IT and HR questions
   • Customer FAQs and product how‑to guidance
   • Internal onboarding and training materials
   • Teams mention shorter resolution times and more time freed up for complex cases.

4. Data security and privacy
   – Spendbase clients consistently point out that it matters a lot that search is restricted to their chosen sources.
   – GDPR compliance and content scoping are seen as key reasons they feel comfortable exposing Raffle Chat to end users.

5. Implementation and everyday use
   – Clients describe setup as straightforward, once knowledge bases are organized.
   – They value:

   • Easy integration with existing content repositories
   • Simple configuration of which data is searchable
   • Low effort for ongoing maintenance once running

6. Impact on different stakeholders
   – Support teams: less repetitive work, more focus on complex issues.
   – Employees: faster access to policies, procedures, and technical documentation.
   – Customers: quicker, more consistent answers without waiting in queues.

In summary, our internal data shows that Raffle Chat is viewed as a practical, user-friendly AI chat solution that improves self-service, protects sensitive data, and keeps information access efficient across languages and departments.