Number of Seats/Users: Reporter offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Reporter that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Reporter. Reporter reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Reporter offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Reporter. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Reporter often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Security Reporter (Reporter) lands very strong overall satisfaction, with Spendbase clients consistently calling it a core part of their pentest workflow.

Key strengths our clients highlight:

• Time & efficiency
• Significant time savings on reporting, allowing teams to spend more time on actual penetration testing.

• One-click styling and layout is repeatedly praised compared to writing in Word.

• Customization & flexibility

• Heavily customizable template engine.
• Easy adaptation of reports, workflows, and findings database to each company’s methodology.

• Multi-language capability and strong versioning / change tracking.

• Collaboration & workflow

• Smooth collaboration with both internal team members and customers.
• Clear review process and good traceability of edits and responsibilities.

• Task sets and structured findings views help standardize engagements.

• Deployment & security posture

• Self-hosted setup is a major buying driver, especially for clients with strict data control and compliance needs.

• Being “made by pentesters” comes across as credible and aligned with how teams actually work.

• Support & onboarding

• Very positive feedback on the onboarding experience and responsiveness of the vendor’s team.
• Clients feel listened to and see requested improvements appearing in regular updates.

Our internal feedback also surfaces some recurring friction points:

• UI & user experience
• Request for a dark mode due to eye strain with the current bright theme.

• Desire for more customization of the interface and notification system.

• Reporting details

• Some clients want richer control over tables inside reports.
• Pentest notes functionality is requested to further enhance collaboration during testing.
• A few tool imports need extra tuning to extract more detailed information, though this is seen as a minor issue.

From a Spendbase savings perspective, the pattern is clear: when Reporter replaces ad‑hoc Word-based reporting or fragmented toolchains, clients report both direct time savings and improved quality of deliverables. That combination usually justifies the investment, especially for teams running frequent assessments who value self-hosting and deep customization.