Number of Seats/Users: Resawod offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Resawod that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Resawod. Resawod reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Resawod offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Resawod. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Resawod often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Resawod delivers good value for many gyms and boxes, but there are some clear product gaps you should factor into pricing and contract decisions.

Overall sentiment
Most Spendbase clients are satisfied with core operations:

• Class booking and member app are intuitive and quick to adopt
• All‑in‑one structure (booking, payments, POS, memberships, WOD tracking) is a strong plus
• Support is consistently described as fast, friendly, and solution‑oriented

Key strengths (good ROI areas)

• Member experience
• Simple booking, waitlists, in‑app payments
• Workout tracking, benchmarks, personal records, stats
• Business operations
• Cash register / POS and stock tracking
• Membership and payment management in one place
• Support
• High responsiveness via chat and email
• Issues typically resolved promptly

Main pain points (where you’re “paying” in friction)

• Admin & mobile limitations
• Many critical tasks (edit classes, events, WODs, guests) are desktop‑only
• Admin app is feature‑poor; mobile web is hard to use

• Not ideal for owners and coaches working mostly from phones

• Payments & finance

• Accounting exports are weak and time‑consuming
• SEPA vs card setup is inflexible and sometimes buggy
• Some reports of delayed payouts and card data resets

• No unified TPE / terminal integration

• Onboarding & contracts

• Online registration and contract flow feels complex

• Legal robustness (e‑signature, auto‑sending documents) is questioned by several clients

• Workout & engagement features

• Missing standard movements and Hero/benchmark WODs
• Clunky result input and time cap at 60 minutes

• Limited social interactions (likes, comments, history visibility)

• Guests / drop‑ins / trials

• No clean flow to name and track trial users

• No simple drop‑in booking for some setups

• Product & roadmap trust

• Multiple mentions of promised features arriving very late or not at all

Spendbase takeaways for cost optimization

• Many clients use only a subset of features (some end up using it mainly for member management). This is a strong argument to negotiate pricing or push for modular billing.
• If your operations are heavily mobile‑first or accounting‑heavy, the current friction justifies requesting discounts, stronger SLAs, or clear delivery timelines for missing features before committing long term.