Number of Seats/Users: ResNexus offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows ResNexus that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from ResNexus. ResNexus reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: ResNexus offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from ResNexus. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: ResNexus often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that ResNexus stands out as a top choice for property managers in the hospitality industry, especially for campgrounds, inns, and boutique hotels. Our Spendbase clients consistently point out several key strengths and a few areas for improvement. Here’s a summary of the main insights:

What Spendbase clients love about ResNexus:
– Outstanding Customer Support: Across the board, clients rave about responsive, friendly, and knowledgeable support. Live human assistance—rather than chatbots—is a major plus.
– User-Friendly Platform: The software is regularly described as intuitive and easy to use, which is especially helpful for small business owners who may not have prior experience with reservation systems.
– Powerful Features: Clients commonly cite the comprehensive set of tools, including:
– Flexible and customizable booking engines
– Direct OTA integrations (Airbnb, Booking.com, VRBO, and more)
– Automated email marketing and guest communications
– Advanced reporting and review management
– Travel Protection options for guests
– Text messaging and keyless entry support
– Continuous Improvement: Clients mention regular system updates, new features, and learning opportunities such as webinars and the ResNexus Academy.
– Integration Capabilities: The ability to connect with various platforms, manage promotions, and process payments directly through ResNexus saves time and reduces double-booking errors.
– Support during Onboarding: New users often note excellent onboarding and training experiences, even when transitioning from other systems.

Areas for improvement based on Spendbase client input:
– Complexity for New Users: While feature-rich, the system can be overwhelming at first and there is a learning curve, though support mitigates this.
– Data Clutter & Noise: Some clients highlight too much non-useful information on certain screens.
– Limited Integration in Specific Areas: For example, some wish for smoother integrations with POS or retail sales/shipping functionalities.
– Pricing Transparency: Some clients find the billing structure (with add-ons for texting, marketing, etc.) can get a bit convoluted.
– Support Hours: While emergency support is available, some would appreciate true 24/7 live support.
– Customization Limits: A few clients want more control over website editing or more integrated management of liability waivers.

Summary
Our findings show ResNexus is a reliable, feature-rich platform valued by a wide range of hospitality businesses. Outstanding support and an easy-to-learn system are big points of satisfaction, with room to make things even better in areas such as integrations, screen layouts, and expanded support hours. If maximizing ease, flexibility, and support are top priorities, our Spendbase clients recommend giving ResNexus strong consideration.