Number of Seats/Users: Revel Systems offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Revel Systems that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Revel Systems. Revel Systems reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Revel Systems offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Revel Systems. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Revel Systems often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Revel Systems stands out most for its easy-to-use interface and flexibility with hardware like iPads, but there are some major pain points for hospitality and retail clients. Our insights reveal both strengths and areas needing improvement, which help guide our discount negotiations.

Top Benefits Spendbase Clients Mention:
– Revel is simple for new staff to learn and easy to train, saving valuable time during onboarding.
– Many clients appreciate its clean layout and quick menu customization, which works well for restaurants needing deep customization.
– The reporting capabilities are robust and generally easy to set up, especially for organizations with multiple locations.

Key Issues Identified by Spendbase Clients:
– Customer service is consistently described as poor, with long wait times and unresolved issues. Clients often have to solve technical problems themselves.
– Frequent complaints about extra charges for “basic” features like sales data access, delivery, or mobile reporting. Many feel nickel-and-dimed on monthly subscriptions.
– Offline mode and inventory management lag behind expectations, often leading to full system stoppage during internet outages and unreliable retail inventory controls.
– Technical issues, such as glitches, system freezes, and buggy integrations, are recurring problems. Clients find reporting and integration with other software (like QuickBooks) unreliable at times.

What Spendbase Clients Wish Was Better:
– More transparent and fair pricing. Many dislike surprise costs for features that are standard elsewhere.
– Reliable, responsive customer support that is available when the system is down or facing critical failures.
– Better fit for non-restaurant businesses and less focus on restaurant-centric updates.
– Improved reporting features for simple year-to-year comparisons and easier export options.
– Hardware, such as scales and iPads, that remain supported and functional for longer.

Spendbase Tips Based on This Data:
– Choose Revel only if your team is tech-savvy or can dedicate time to thorough customization and troubleshooting.
– Prepare for potential extra costs and budget accordingly.
– Consider investing in training for staff to enable some self-reliance in problem-solving.
– If you need advanced retail inventory or seamless integrations, discuss these needs upfront and negotiate for support or discounts on related add-ons.

Overall, our Spendbase clients find Revel appealing for its user ease, but caution that hidden costs, poor support, and inconsistent functionality can hinder the experience. When negotiating your POS, always ask detailed questions about support and future costs!