Number of Seats/Users: Revinate offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Revinate that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Revinate. Revinate reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Revinate offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Revinate. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Revinate often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that feedback on Revinate is strongly positive, especially around ease of use and impact on revenue.

Key strengths our Spendbase clients highlight:

• Simple, intuitive CRM
• Easy to navigate and manage guest data
• Clear interface that non-technical hotel staff can pick up quickly
• Email & marketing power
• Strong email campaign tools
• Good segmentation based on stay dates and guest profile
• Helpful performance metrics (opens, clicks, conversions) for optimizing campaigns
• Guest feedback & reputation
• Streamlined way to collect post-stay feedback
• Clear visibility into guest experience, allowing hotels to:
  • Spot service issues early
  • Adjust operations based on concrete data
• Acts as a central hub for guest satisfaction tracking
• Revenue impact
• Automated and targeted emails contribute to upsell and repeat bookings
• Better guest engagement leads to higher lifetime value
• Many clients see Revinate as a revenue-generation tool, not just a CRM cost

Main pain points our internal data surfaces:

• Automation limitations
• Triggers are mostly based on days before/after stay
• Some Spendbase clients wish they could trigger emails based on:
  • Reservation creation date
  • Other lifecycle events (e.g., booking changes)
• Communication formatting
• The formatting of survey notification emails can be clunky
• A few clients want more flexible, brand-consistent templates out of the box

Overall sentiment from Spendbase clients:

• Revinate scores very high on:
• Ease of daily use
• Ability to keep guests engaged
• Providing actionable guest insights
• Areas that could unlock even more value:
• More sophisticated automation conditions
• Better control over email and survey formatting

From a Spendbase discount and cost-optimization lens, Revinate tends to deliver solid ROI when:

• Hotels actively use:
• Email campaigns
• Guest feedback tools
• Data insights for personalization
• Contracts and seat counts are matched to actual usage, not “nice to have” assumptions.

In short, our internal data shows that Revinate is a strong fit for hotels focused on guest data, email-driven revenue, and continuous experience improvement, with some room to grow on automation flexibility and template control.