Number of Seats/Users: Rinkel offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Rinkel that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Rinkel. Rinkel reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Rinkel offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Rinkel. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Rinkel often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that sentiment around Rinkel is very positive, especially for small and mid‑size teams that need a flexible, low‑friction business phone setup.

Overall satisfaction
Most Spendbase clients rate the experience highly, highlighting that Rinkel “just works” once set up and scales nicely as the business grows.

Key strengths our clients point out:

• Fast setup & ease of use
• Activation in minutes.
• Very intuitive web panel and straightforward configuration.

• Simple to onboard distributed or remote teams.

• Business flexibility

• Centralizing all calls in one fixed number and routing to multiple mobiles.

• Ideal for:

  • 100% remote teams
  • People traveling abroad but needing a Spanish business presence
  • Decentralized companies (e.g., law firms, consultants)

• Separation of personal and business life

• Using a dedicated business number for calls and WhatsApp Business.

• Keeps personal mobile private and avoids mixing personal/professional chats.

• Call quality & reliability

• High audio quality, often perceived as better than VOIP.

• GSM-based calls from mobile, with webphone as an extra option.

• Support & onboarding care

• Very fast, human and proactive customer service.
• Follow‑up calls to understand needs and fine‑tune configuration.

From a Spendbase savings perspective, clients often highlight:

• Good price–value ratio versus traditional centralitas or more complex call-center tools.
• Being able to start on basic plans and upgrade later as call volume or team size grows.

Main friction points and upgrade opportunities:

• Payments: desire for direct debit instead of only card (noted as being addressed).
• Features some clients would pay extra for:
• Receiving SMS for verifications.
• Choosing mobile numbers (not just fixed).
• Call recordings included in entry‑level plans.
• Simpler outbound calling from the mobile app (less “call back” feeling).
• Webphone directly inside the mobile app.
• More native integrations beyond Zapier and better WhatsApp workflows.
• Automatic email reports (weekly/monthly call stats).

Net takeaway for Spendbase clients:
Rinkel fits best for teams wanting a fast, modern replacement for a fixed line or basic PBX, with strong support and solid call quality, while being aware that some advanced or “nice‑to‑have” features may require higher tiers or upcoming product updates.