Number of Seats/Users: SAFE offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows SAFE that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from SAFE. SAFE reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: SAFE offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from SAFE. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: SAFE often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that SAFE is generally very well received by our clients, especially for ease of use, evidence control, and customer support.

Key positives our Spendbase clients highlight:

• Very easy onboarding and training
• Strong barcode and chain-of-custody workflows
• Clear visibility into evidence lifecycle and inventory
• Excellent, responsive support and implementation help
• High flexibility with custom fields and forms
• Cloud access that reduces paper and manual work

From what our clients say, SAFE often replaces paper-based or weak RMS evidence modules and immediately:

• Reduces bottlenecks in evidence entry
• Speeds up audits and data extraction
• Helps automate dispositions and destruction workflows
• Improves accountability with sign-in/sign-out tracking

Our internal data shows that satisfaction is especially high among agencies that:

• Need to spread evidence entry across multiple partners
• Care about detailed reporting and statistics
• Want to cut storage costs by disposing of items earlier, based on crime type and retention rules

Main pain points noted by Spendbase clients:

• Navigation friction:
• Extra clicks to move between items and matters/cases
• Difficulty adding existing people to matters

• Some users feel overwhelmed by the number of features

• Workflow and configurability gaps:

• Limited ability to edit or correct certain transactions, which raises chain-of-custody concerns for a few agencies
• Some customization options from older platforms were reduced

• Desire for more flexible form editing (e.g., currency forms, label previews, military time option)

• UI / UX expectations:

• Minor interface issues feel more significant because the rest of the system is so polished
• A few clients want simpler ways to attach documents to items and tweak forms without admin help

Overall sentiment:

• Ratings skew strongly toward 5.0, with only a few 3–4 scores driven mostly by configurability and transaction-edit limitations.
• Our internal data shows that when agencies invest a bit of time in configuration and training, SAFE delivers strong ROI through:
• Reduced manual work
• Faster audits
• Better storage management
• Stronger accountability and chain-of-custody tracking

From a Spendbase discount perspective, SAFE tends to deliver the most value for organizations that are ready to standardize evidence workflows and are willing to leverage its customization options to match their policies.