Number of Seats/Users: SolidFace offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows SolidFace that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from SolidFace. SolidFace reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: SolidFace offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from SolidFace. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: SolidFace often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that SolidFace tends to trigger concerns much more around billing and support than around pure functionality.

Below is a summary of what Spendbase clients are telling us.

Product value and functionality
– Positives mentioned:
– Usable 3D modeling tool once installed.
– Good fit for some construction modeling use cases.
– Multiple file extension support.
– Integration with SolidWorks is seen as a plus for a few teams.
– Negatives mentioned:
– Free tier feels very limited compared to other no-cost tools (e.g., open-source options).
– For many, there isn’t a strong enough feature advantage to justify the hassle and risk around billing.

Billing, trials, and contracts (biggest red flag)
Our internal data shows recurring patterns here:
– Credit card required for a “free” trial.
– Very difficult or ignored cancellation requests.
– Continued charging long after the tool was uninstalled or stopped being used.
– Some clients had to:
– Dispute charges as potentially fraudulent.
– Fully cancel or reissue corporate cards to stop billing.

Support and vendor responsiveness
– Common themes:
– No effective way to reach support or sales once charges start.
– No meaningful help with installation issues on standard setups (e.g., Windows 10).
– Perception that communication stops as soon as payment issues arise.

Impact on total cost of ownership
From a Spendbase perspective, the main cost drivers are:
– Hidden or unexpected renewals after trial.
– Time spent by finance and IT on chargebacks and card replacements.
– Opportunity cost when teams switch back to existing CAD tools after a failed rollout.

Spendbase recommendations
When our clients consider or already use SolidFace, we usually suggest:
– Avoid starting any “free” trial that requires a card unless:
– There is a clearly documented, easy cancellation route.
– Auto-renewal terms are written and controlled in your contract.
– Put spend alerts in place for this vendor so any new charge is flagged quickly.
– If you must trial it, use a virtual card with a low limit and short expiry.
– Compare net value vs. established CAD tools that offer clearer licensing and better support.

In short, SolidFace can be functional, but for many Spendbase clients, the billing and support risk outweigh the potential software savings.